Front Of House Manager

Michael Page; City of Edinburgh; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare service provider in Edinburgh seeks an experienced Front of House Manager to oversee hospitality operations. This role demands exceptional organizational skills to ensure high-quality service for residents and visitors. The ideal candidate will have experience in hospitality management, strong leadership abilities, and a proactive approach to problem-solving. A competitive salary ranging from £45,000 to £55,000 is offered, along with a permanent contract and professional growth opportunities.

Qualifications

• Experience in managing hospitality or front-of-house operations, ideally in healthcare or hospitality sector.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Knowledge of health and safety regulations.
• Proactive approach to problem-solving and service improvement.
• Ability to manage budgets.

Responsibilities

• Manage all front-of-house operations, including reception and guest services.
• Ensure high standards of hospitality are consistently delivered.
• Coordinate with departments to maintain a welcoming environment.
• Train and supervise front-of-house staff.
• Handle complaints or issues promptly and professionally.
• Develop and implement procedures to streamline services.
• Monitor budgets for cost-effective operations.
• Maintain compliance with health, safety, and hygiene standards.

Job description

Overview

The Front of House Manager will oversee all hospitality operations within a healthcare setting, ensuring a seamless experience for residents, visitors, and staff. This role requires exceptional organisational skills and a focus on delivering high-quality service in Ednburgh.

Client Details: The hiring organisation is a small-sized company within the healthcare industry, known for its commitment to providing excellent care and hospitality services. It operates in a professional environment and offers opportunities for individuals passionate about improving service quality.

Responsibilities

• Manage all front-of-house operations, including reception and guest services.
• Ensure high standards of hospitality are consistently delivered across the facility.
• Coordinate with other departments to maintain a welcoming environment for residents and visitors.
• Train and supervise front-of-house staff to achieve service excellence.
• Handle any complaints or issues promptly and professionally.
• Develop and implement procedures to streamline hospitality services.
• Monitor budgets and ensure cost-effective operations without compromising quality.
• Maintain compliance with health, safety, and hygiene standards.

Profile / Qualifications

• A successful Front of House Manager should have experience in managing hospitality or front-of-house operations, ideally within the healthcare or hospitality & leisure sector.
• Strong leadership and supervisory skills with the ability to motivate a team.
• Excellent communication and interpersonal abilities.
• Knowledge of health and safety regulations in a professional setting.
• A proactive approach to problem-solving and service improvement.
• Ability to manage budgets and maintain cost-effective operations.

Job Offer

• Competitive salary ranging from £45,000 to £55,000 per annum.
• Permanent contract with opportunities for professional growth.
• Work within a supportive and professional team in Edinburgh.
• Be part of a company focused on quality care and hospitality in the healthcare industry.
• This is an excellent opportunity for a dedicated Front of House Manager to make a meaningful impact.