Front of House & Hospitality Supervisor

IDA Recruitment Ltd; Manchester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A prestigious national law firm is seeking a Front of House & Hospitality Supervisor for its Manchester office. This hands-on leadership role involves overseeing operations, managing a team, and ensuring exceptional client experiences across multiple offices. Ideal candidates will have supervisory experience in hospitality, excellent communication and leadership skills, and a keen focus on client service. The role comes with a salary of up to £31,000 per annum and includes a one-year maternity cover contract.

Qualifications

• Previous supervisory experience in a Front of House or Hospitality role, ideally in a professional services environment.
• Excellent communication, leadership, and organizational skills.
• Confident managing multiple priorities and working across multiple sites.

Responsibilities

• Ensure outstanding service in reception and hospitality areas.
• Manage client meeting room bookings.
• Supervise and support the Front of House teams.
• Conduct annual appraisals and manage leave.
• Plan rotas and resource allocation.
• Participate in daily operations and provide service delivery.
• Oversee administrative tasks related to hospitality.
• Liaise with external caterers for high-quality service.
• Process invoices and manage purchases.
• Collaborate with Marketing for corporate events.

Skills

Supervisory experience in Front of House or Hospitality

Excellent communication skills

Leadership skills

Organisational skills

Attention to detail

Job description

Job Summary

Front of House & Hospitality Supervisor in Law Firm

Location: City of Manchester

Salary: Up to £31,000 per annum

A Maternity Cover role to start ASAP, one year contract initially

Hours: Monday to Friday, 37.5 hours between 8:00am and 6:00pm (all overtime paid)>

Duration: This is a fixed term maternity cover role for 12 months, possibly longer.

A prestigious nationwide law firm is seeking an experienced Front of House & Hospitality Supervisor to join their Manchester office. We are particularly interested in candidates with previous hotel experience, ideally within front desk supervision or food and beverage management.

As the Front of House & Hospitality Supervisor, you’ll be at the heart of the client experience, overseeing operations across the firm’s Manchester and Leeds offices. You will lead a team of four staff (two in each office), ensuring that reception and hospitality services reflect the professionalism and warmth of the firm’s brand. You will also have an overview of the Belfast office (1 person).

This is a hands‑on leadership role, responsible for maintaining service excellence, managing day‑to‑day operations, and delivering exceptional client experiences.

Key Responsibilities

• Ensure reception, hospitality areas, and meeting rooms consistently deliver outstanding service to internal and external clients.
• Manage client meeting room bookings via Outlook.
• Supervise and support the Front of House teams.
• Conduct annual appraisals, manage annual leave, and ensure all team members are trained to required standards (including food hygiene and health & safety).
• Plan rotas and resource allocation to meet business needs.
• Actively participate in daily operations, including providing shift cover and front‑line service delivery.
• Oversee administrative tasks such as stock control, menu planning, catering coordination, and wine selections.
• Liaise with external caterers and suppliers to maintain high‑quality service and manage catering orders.
• Process and approve invoices, including those submitted by team members, and oversee the use of the Front of House credit card for hospitality‑related purchases.
• Collaborate with the Marketing team to coordinate corporate events and ensure seamless execution.
• Provide flexible support across offices for interviews, meetings, events, and cover when required.

About You

• Previous supervisory experience in a Front of House or Hospitality role, ideally within a professional services or corporate environment.
• Excellent communication, leadership, and organisational skills.
• Strong attention to detail and commitment to delivering an exceptional client experience.
• Confident managing multiple priorities and working across multiple sites (occasional travel to Leeds when required).