Front of House Concierge Porter: Elevate Guest Arrival

Front Desk; St Albans; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxurious country house hotel in St Albans, UK, seeks a Front of House Porter to offer exceptional guest experiences. The role includes welcoming guests, assisting with luggage, and maintaining lobby cleanliness. Ideal candidates should have hospitality experience, strong customer service skills, and a positive attitude. The position offers various perks, including free meals, parking, and numerous discounts, creating a rewarding environment for a team player.

Benefits

Wide range of training and development opportunities

Free staff meals and parking

Uniform Provided

Discounted food and beverage, accommodation and spa

28 days holiday plus extra day on your birthday

30% discount on Spa treatments and Spa days

10% discount on Spa products

Introduce a friend at work bonus

Preferred Hotel Group discounted global hotel rates

Qualifications

• Previous experience in the hospitality industry is preferable.
• Strong customer service and communication skills.
• Positive attitude and motivated approach to all tasks.

Responsibilities

• Welcome guests upon arrival and assist with luggage.
• Escort guests to their rooms and explain hotel facilities.
• Maintain cleanliness in lobby and luggage areas.

Skills

Customer service

Communication skills

Teamwork

Ability to work under pressure

Professional integrity

Tools

Opera hotel system

Job description

A luxurious country house hotel in St Albans, UK, seeks a Front of House Porter to offer exceptional guest experiences. The role includes welcoming guests, assisting with luggage, and maintaining lobby cleanliness. Ideal candidates should have hospitality experience, strong customer service skills, and a positive attitude. The position offers various perks, including free meals, parking, and numerous discounts, creating a rewarding environment for a team player.