Front of House Assistant

Bannatyne Group; Humberston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier health and wellness company seeks a Front of House Assistant in Humberston. You'll create welcoming experiences for guests while managing inquiries and bookings. Strong customer service skills and a passion for wellness are essential. This role offers flexible hours, with the potential for early and late shifts. Enjoy perks such as a complimentary lunch, gym membership, and opportunities for personal development. If you're enthusiastic about customer care, apply now to join our dedicated team!

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20%

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP Services

Qualifications

• Strong interpersonal and communications skills.
• Genuine passion for health, wellness and customer service.
• Ability to establish rapport and build trust.

Responsibilities

• Greet and welcome guests with professionalism.
• Handle guest inquiries about spa services and treatments.
• Manage spa bookings and ensure smooth scheduling.

Skills

Interpersonal skills

Customer focused attitude

Organisational skills

Multitasking abilities

Communication skills

Job description

Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team ugly dedicated to making a difference in people's lives.

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20%
• ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine 【passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.
• Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!