Front Desk Manager

LGH Hotel Management Ltd; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A premier hotel management company is seeking a Front Desk Manager for their 5-star lifestyle hotel. You will lead the guest services team, ensuring a seamless guest experience through effective leadership and communication. The ideal candidate possesses a guest-first mindset, proven leadership in luxury hospitality, and excellent problem-solving skills. Join us to drive excellence in service and create memorable experiences for guests. Competitive benefits include employee discounts, legal advice, and wellbeing support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Wellbeing support

Free meals on duty

Qualifications

• Proven experience in a front office leadership role within luxury or lifestyle hospitality.
• A guest-first mindset and a passion for creating memorable experiences.
• Impeccable grooming, presence, and professionalism.

Responsibilities

• Oversee day-to-day operations of the front desk.
• Lead, coach, and inspire the guest services team.
• Handle guest feedback and resolve issues professionally.

Skills

Leadership

Communication

Problem-solving

Guest service

Tools

PMS

POS

Job description

Front Desk Manager

St Martins Lane Hotel

The Opportunity

Were looking for a Front Desk Manager to lead our guest services team at a 5-star lifestyle hotel where luxury meets personality. This is your opportunity to shape the arrival experience, set the tone for every stay, and lead a team that thrives on excellence.

What Youll Do:

• Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-outs, and guest interactions.
• Lead, coach, and inspire a team of receptionists, night auditors, and guest service agents.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with Housekeeping, Concierge, and F&B to deliver seamless service.
• Monitor performance metrics, staffing, and training to uphold 5-star standards.
• Champion a culture of warmth, efficiency, and attention to detail.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Proven experience in a front office leadership role within luxury or lifestyle hospitality.
• A guest-first mindset and a passion for creating memorable experiences.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with hotel systems (PMS, POS) and front office procedures.
• Impeccable grooming, presence, and professionalism.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.