Front Desk Guest Experience Specialist

LGH Hotel Management Ltd; East Midlands; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel management company in the UK seeks a Hotel Receptionist for the Derby Mickleover Hotel. You will be the first point of contact for guests, providing exceptional experiences through a warm welcome and assistance during their stay. Responsibilities include managing phone communications and sharing local information. Ideal candidates are excellent communicators and multitaskers with a tech-savvy approach. Join us in a supportive environment and enjoy various employee benefits, including discounts and well-being support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellness support

Free meals on duty

Free parking

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable operating hotel reservation systems and computer literate.
• Attention to detail and a positive, professional attitude.

Responsibilities

• Welcome guests with a warm and friendly demeanor.
• Assist guests with queries and requests during their stay.
• Manage phone calls, reservations, and provide local information.

Skills

Excellent communication

Multitasking

Tech-savvy

Detail-oriented

Job description

A leading hotel management company in the UK seeks a Hotel Receptionist for the Derby Mickleover Hotel. You will be the first point of contact for guests, providing exceptional experiences through a warm welcome and assistance during their stay. Responsibilities include managing phone communications and sharing local information. Ideal candidates are excellent communicators and multitaskers with a tech-savvy approach. Join us in a supportive environment and enjoy various employee benefits, including discounts and well-being support.