French VR Support Specialist – On-Site in Belfast

Red Dot Search UK Limited; Belfast; On-site; GBP 27,000 - 32,000; Full time

Job summary

A progressive company based in Belfast is seeking a French Customer Support Specialist to assist users with cutting-edge virtual reality technology. The role involves providing user support across digital channels and monitoring community interactions. Candidates should be fluent in French and English, have experience in customer service, and possess a typing speed of 55+ WPM. This full-time position offers a dynamic work environment with perks.

Benefits

Full training and ongoing support

Development of new skills

Opportunity to work with latest tech

Qualifications

• Experience in customer support or social media/community support.
• Ability to work five days per week between 6am-7pm.
• Interest in or experience with VR or gaming is desirable.

Responsibilities

• Helping users with general and individual support queries.
• Spotting opportunities to reduce customer effort and improve their experience.
• Monitoring social media, forums, and product review platforms.
• Creating engaging, on-brand responses that encourage interaction.
• Supporting engagement and community activity across digital channels.
• Developing user-generated content and encouraging community involvement.
• Identifying ways to reuse and enhance self-service content across platforms.

Skills

Fluent in French (C1)

Fluent in English (B2)

Customer support experience

Social media/community support experience

Typing speed of 55+ WPM

Job description

A progressive company based in Belfast is seeking a French Customer Support Specialist to assist users with cutting-edge virtual reality technology. The role involves providing user support across digital channels and monitoring community interactions. Candidates should be fluent in French and English, have experience in customer service, and possess a typing speed of 55+ WPM. This full-time position offers a dynamic work environment with perks.