French Speaking Customer Support Advisor

easyJet; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading airline holiday provider is seeking a French Speaking Customer Support Advisor in London. This permanent, full-time role involves providing exceptional customer care and resolving issues for French customers. Fluency in French and English is essential, along with experience in a fast-paced environment. Competitive salary and comprehensive benefits include discounted flights and development opportunities.

Benefits

Private medical cover

Company-wide bonus scheme

Flexible benefits

Discounted flights

Annual holiday vouchers

Qualifications

• Fluency in both French and English is essential.
• Experience in a fast-paced customer-facing environment.
• Ability to work shifts and handle high volume of calls.

Responsibilities

• Provide exceptional customer care on in-bound calls.
• Resolve complaints and assist in emergency situations.
• Support customers while on holiday with easyJet.

Skills

Fluent in written and spoken French

Excellent communication

Ability to handle stressful situations

Customer service orientation

Job description

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French Speaking Customer Support Advisor, London

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Client:

easyJet

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

898d6c1def9a

Job Views:

4

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

French Speaking Customer Support Advisor(16228)Description

We are recruiting for a French Speaking On Holiday Support Advisors to join us in July 2025.

As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to our French Customers. We go the extra mile to identify our customers’ needs and resolve their complaints, dealing with challenges, assisting in emergency situations, and protecting their welfare. You’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers.

You’ll be working in our Holidays Operations Centre (HOC) which is based on site at our HQ in Luton. The HOC is at the heart of our customer operations at easyJet holidays, and we are there to support our customers whilst they are on holiday with us. That support might be giving advice or guidance, resolving complaints or issues, or providing assistance for any emergencies or incidents while our customers are in resort.

Our French On Holiday Support Advisors are offered a permanent contract and work a mixtures of day and night shifts, on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off

What you’ll bring to the team:

First and foremost you must be fluent in written and spoken French. This role will be ideal for you if you have experience of working in a fast paced and demanding customer facing environment. You’ll need to be confident dealing with stressful situations, able to work at pace and handle a high volume of calls, be an excellent communicator, and passionate about delivering the highest standards of customer service.

Fluency in both French and English is essential, and any other European languages would be a bonus. You’ll also need to be able to work shifts..

What’s in it for you:

In addition to you competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, private medical cover, and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we're committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, we strive to do the same for our people. The possibilities are endless with us, where would you like to go?

The role is permanent, full-time and based onsite at our easyJet holidays HQ near Luton Airport.

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

Requirements of the Role

#LI-MR1 #ejholidays

Business Area

Customer - easyJet holidays

Primary Location

United Kingdom-London-London Luton Airport

Organisation

easyJet Holidays

Schedule

Full-time

Unposting Date

Ongoing