French-Speaking CSM: AI-Powered Adoption & Growth

Intercom; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A technology company in London seeks a Customer Success Manager to enhance customer experiences and drive product adoption through strategic engagement. The ideal candidate will have over 5 years of customer success or account management experience, preferably in SaaS, and must be fluent in French. Responsibilities include fostering executive relationships and ensuring maximum value for clients. Competitive compensation and a hybrid work policy are offered, as well as a range of benefits.

Benefits

Competitive salary and equity

Free lunch and snacks

Pension scheme with matching

Health and dental insurance

Flexible vacation policy

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBooks or Windows devices

Qualifications

• 5+ years of customer success experience in SaaS.
• Ability to guide outcomes as a trusted advisor.
• Experience with complex enterprise customer needs.

Responsibilities

• Develop relationships with executive-level customers.
• Guide customer success plans, including strategic sessions.
• Drive product adoption and ensure maximum value for customers.

Skills

Customer-facing experience

SaaS business model knowledge

Fluent French

Relationship building

Trust advisor experience

Job description

A technology company in London seeks a Customer Success Manager to enhance customer experiences and drive product adoption through strategic engagement. The ideal candidate will have over 5 years of customer success or account management experience, preferably in SaaS, and must be fluent in French. Responsibilities include fostering executive relationships and ensuring maximum value for clients. Competitive compensation and a hybrid work policy are offered, as well as a range of benefits.