French Dutch and English Customer Service Representative

Language Matters; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An international organisation in the United Kingdom is looking for a French, Dutch, and English Customer Service Representative. The role involves managing customer orders, resolving issues, and ensuring account records are updated. Ideal candidates will possess strong communication skills and a proven background in customer support. This position offers a flexible hybrid work schedule and opportunities for professional growth within a dynamic team environment.

Qualifications

• Previous experience in customer care, sales administration, or client support.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage customer orders, processing sales orders and handling invoices.
• Proactively deal with returns, delivery, and order issues.
• Be the first point of contact for customer order queries via phone and email.
• Ensure all client account records are kept up to date.
• Work alongside the sales team and other departments as required.

Skills

Fluency in French

Fluency in Dutch

Fluency in English

Strong communication skills

Organisational skills

Job description

French Dutch and English Customer Service Representative

An exciting opportunity has arisen for a bright French, Dutch and English speaker to become part of an international organisation in Watford. Flexible 40-hour workweek, Monday–Friday with rotating early (07:00–16:00) and late (09:00–18:00) shifts. Hybrid schedule: Alternate weeks in the office (2–3 days) and from home. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in French, Dutch and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in French, Dutch and English
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Suhail.
languagematters is acting as an employment agency in relation to this vacancy.

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3rd Floor, 9 Irving Street, London, WC2H 7AH