Free People Assistant Visual Manager - Richmond, UK

URBN; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent lifestyle retailer in Greater London seeks a leader to enhance customer experience while achieving store operations goals. Responsibilities include mentoring the team, managing visual execution, driving sales, and maintaining a high standard of customer care. Applicants must have visual experience and submit a portfolio for review. The position demands leadership and dedication to sales analysis, alongside flexibility for the store's operational needs. Perks include employee discounts, well-being programs, and work-life balance initiatives.

Benefits

Employee discounts of up to 40%

Private Medical Insurance

Life Leave for special occasions

Gym membership discounts

Qualifications

• Visual experience is required for maintaining brand aesthetics.
• A portfolio must be submitted prior to the interview.
• Availability for occasional nights and weekends.

Responsibilities

• Lead and motivate the staff to drive sales and customer care.
• Maintain business awareness and adhere to sales goals.
• Manage scheduling and task delegation to ensure operational efficiency.

Skills

Visual experience

Leadership and mentoring

Sales analysis

Job description

Location

54 George Street, Richmond, TW91HJ United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You’ll Be Doing

People

• Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:
• • Focused visual training workshops and innovative training exercises
  • Consistent and continual feedback and accountability
  • Promoting a sense of ownership and delegation
  • Team involvement and strategic planning
  • Morning and all store staff meetings
• Manage and motivate a high level of Customer Care utilizing all resources and initiatives
• Lead by example to set bar for employee productivity
• Serve as a proactive mentor, teacher and problem solver for sales team
• Facilitate hiring and recruiting; actively attracting and attaining talent
• Identify and develop internal talent for succession planning
• Effectively manage and educate the staff on all accessible training processes that will result in visual standards and execution
• Develop and enhance the selling culture within the store

Process

• Maintain business awareness and drive sales to achieve and exceed store sales plan and payroll goal
• Complete all planning objectives in partnership with District and Store level management
• Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team
• Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention
• Prioritize and delegate tasking to ensure objectives are completed in a timely manner
• Drive the restock process in partnership with management to maintain stock levels and sell-through awarenessEducate the staff on all home office communication and initiatives
• Communicate performance observations and offer feedback to district point people
• Work closely with product receiving team to uphold stock room standards
• Maintain a flexible schedule to accommodate business needs
• Actively MOD and manage all operational aspects of the store
• Uphold all company policy and procedure

Presentation

• Utilize and manage the use of weekly sales reports to track, analyze and communicate business results and determine strategies to maximize sales
• Partner with SBL / DBL to interpret Home Office visual communication and plan, schedule and execute an impactful visual environment
• Partner with the District Brand Leader to oversee and manage the roll‑out of seasonal concepts, store fixture layout, and visual displays
• Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team
• Communicate product performance observations and offer feedback to the District Brand Leader
• Manage placement of new product in accordance to peak business hours

What You’ll Need

• Visual experience
• Have a visual portfolio to submit prior to interview
• Occasional nights and weekends

The Perks

Work Life Balance

• ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.