Fraud & Regulatory Issues Specialist

Ubisoft Entertainment; Newcastle upon Tyne; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming company in Newcastle upon Tyne is seeking a detail-oriented professional to support its Critical Issues function. The role involves managing complex investigations and improving player experiences while minimizing internal risks. You will be responsible for collaborating with teams on fraud reduction and driving improvements within the support ecosystem. If you are passionate about gaming and have strong communication skills, this is the perfect opportunity for you.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Long Term Disability Insurance

Pension

Discount on video games

Access to Ubisoft's back catalogue on PC

25 days of holiday

Qualifications

• Proficient in managing complex workloads effectively.
• Strong communication skills for conveying insights to senior stakeholders.
• Knows the regulatory landscape affecting the gaming industry.
• Passionate about games and community service delivery.

Responsibilities

• Provide exceptional quality outcomes in a regulatory environment.
• Detect and implement improvements in the support ecosystem.
• Provide expertise for managing linked contact types.
• Collaborate with teams on fraud reduction initiatives.

Skills

Ability to manage complex workload

Excellent stakeholder communication

Strong organisation and delivery planning

Familiarity with ITIL4 practices

Job description

A leading gaming company in Newcastle upon Tyne is seeking a detail-oriented professional to support its Critical Issues function. The role involves managing complex investigations and improving player experiences while minimizing internal risks. You will be responsible for collaborating with teams on fraud reduction and driving improvements within the support ecosystem. If you are passionate about gaming and have strong communication skills, this is the perfect opportunity for you.