Forecourt Manager

Bestway Group; East Cowes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail chain in East Cowes seeks a Store Manager to lead a team, ensuring high standards of customer service and store presentation. In this role, you will develop your team, manage costs, and enhance community relations. Ideal candidates will possess strong communication skills, decision-making abilities, and experience in team management. This position offers a chance to contribute to a company with ambitious growth plans and a commitment to service excellence.

Qualifications

• Up to date with key business information to continually develop knowledge and expertise.
• High personal and professional standards.
• Experience in delivering a compliant environment.

Responsibilities

• Coach and develop store team to deliver outstanding service.
• Present the store in-line with the company brand standards.
• Resolve or report issues affecting the customer experience.
• Build relationships with the local community.
• Identify opportunities to improve store performance.

Skills

Excellent communication skills

Strong decision-making skills

Ability to work under pressure

Team management and motivation

Sound business awareness

Job description

Are you passionate about great leadership and providing excellent customer service? Are you tenacious in your pursuit of excellence? Do you want to develop with a company that has ambitious growth plans and that has recently entered an exciting new partnership? If so, we would love to hear from you. We have a fantastic opportunity for an ambitious and motivated retail professional to join our business as Store Manager of one of our Company owned Bargain Booze stores. You will manage and motivate your team to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.

Responsibilities

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in‑line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets

Qualifications

• Keep up to date with key business information to continually develop knowledge and expertise
  Excellent communication skills
• High personal and professional standards
• Strong decision‑making skills, and a sense of responsibility
• Experience of delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities - to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports