Food Operations Manager

ISS Facilities Services; Hardingstone; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management company is seeking an experienced Food Operations Manager for the Northampton Campus. This role will oversee all food and beverage services, ensuring high-quality dining experiences and safety compliance. Applicants should have strong food operations management experience and excellent leadership skills. A passion for sustainability and innovation is also essential. Competitive salary and career growth opportunities available.

Qualifications

• Proven experience in managing food operations.
• Strong knowledge of HACCP and ISO 22000.
• Experience managing large budgets.

Responsibilities

• Manage food operations across multiple locations.
• Ensure compliance with food safety and hygiene standards.
• Oversee budgets and procurement.

Skills

Food safety legislation knowledge

Stakeholder management

Vendor negotiation

Financial acumen

Leadership skills

Communication skills

Job description

Overview

Food Operations Manager – Northampton Campus

Location: Northampton, NN4 7SG

Hours of work: 40

Contract Type: Permanent

We are seeking an experienced and proactive Food Operations Manager to lead the management of all food and beverage services across the Northampton Campus. This role combines strategic oversight with hands-on operational management, ensuring that colleagues enjoy a high-quality dining experience while meeting the clients’ standards for safety, sustainability, and wellbeing.

Responsibilities

• Manage day-to-day food operations across staff restaurants, cafés, vending, hospitality, and event catering.
• Ensure seamless service delivery with internal teams and third-party vendors.
• Act as the main point of contact for catering providers and manage contractual compliance.
• Monitor and maintain food safety and hygiene standards, including allergen management and audits.
• Oversee budgets, cost control, and procurement of food-related supplies and equipment.
• Lead initiatives to enhance the colleague dining experience through innovation and feedback.
• Collaborate with Workplace Experience, Health & Safety, and Sustainability teams to support wellbeing and environmental goals.
• Track performance through KPIs, SLAs, and customer satisfaction metrics, taking action to drive continuous improvement.

Qualifications

• Proven experience in managing food operations in a large-scale corporate, hospitality, or campus environment.
• Strong knowledge of food safety legislation and quality assurance systems (e.g., HACCP, ISO 22000).
• Excellent stakeholder management and vendor negotiation skills.
• Financial acumen with experience managing large budgets and contracts.
• Strong leadership, communication, and team management skills.
• Passion for sustainability, innovation, and customer experience.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]