Food & Beverage Team Member

National Trust; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading heritage organization in Shrewsbury is seeking a Food and Beverage Team Member. The role involves providing excellent customer service, maintaining food standards, and working closely with a team. No prior experience is required, making this an ideal entry-level opportunity. Flexible hours are expected, with a pay rate of £12.25 per hour. Join us to make memorable experiences for our visitors.

Benefits

Flexible working hours

Professional training opportunities

Discounts on shopping

Qualifications

• No experience is needed, but a willingness to learn is essential.
• Must be happy working in a team or independently.
• A strong focus on delivering excellent customer service.

Responsibilities

• Welcome and assist customers at the café.
• Maintain high standards of food and drink preparation.
• Help kitchen team with food preparation when needed.

Skills

Teamwork

Customer service

Enthusiasm

Job description

Overview

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

Contract

Contract type: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Contract duration: Fixed term contract until 07/06/2026

Hours and Salary

Hours/Working pattern: Start & finish times will vary but your earliest shift starts at 8:15am and the latest finishes at 6:30pm. Availability to work regular weekend/bank holidays is required.

Salary: £12.25 per hour

Application

Interview dates: 1st, 2nd and 6th October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

What you\'ll be doing

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, your ‘can-do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time. This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.

You’ll be keen to understand what people want, to help them and to make recommendations. You’ll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don\'t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we\'re looking for

No experience is needed, but we’d love to hear from you if you’re:

• happy to work in a team or on your own initiative
• a people person, who cares about giving great service
• enthusiastic and willing to learn