Food & Beverage Manager

KBC Associates; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A premier hospitality management company based in the City of London is seeking an experienced Food & Beverage Manager. The role involves overseeing all dining operations, ensuring high service levels, and managing financial performance. The ideal candidate will have at least 2 years of relevant experience and a strong background in food and beverage management, with a focus on customer satisfaction and team leadership.

Qualifications

• Minimum of 2 years relevant experience in food and beverage management.
• Experience in the F&B industry with increasing levels of responsibility.
• Strong understanding of food and beverage menu items.

Responsibilities

• Oversee and optimize hotel's dining and beverage operations.
• Ensure high service standards and customer satisfaction.
• Manage staff, budgets, and service delivery.

Skills

Effective decision-making

People management

Communication skills

Analytical abilities

Leadership

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hospitality POS technology systems

Inventory management software

Job description

JOB DESCRIPTION AND PERSON SPECIFICATION

Job title: Food & Beverage Manager

Purpose: The Food and Beverage (F&B) Manager is responsible for overseeing and optimizing all aspects of the hotel's dining and beverage operations in a hotel. Ensuring a high standard of service and customer satisfaction while maximizing profitability. They manage staff, budgets, service delivery and quality control, playing a key role in the overall guest experience.

Responsible to: General Manager

Location and hours: Based on Property

You will travel to other group sites across the UK and Europe as and when required by the business.

In this role you will be responsible for the following

Service Delivery

• Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs.
• Be an SME in your required area and look to help create a knowledge culture in F&B.
• Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services.
• When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach.
• Follow policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied.
• Log and manage complaints in line with the complaints procedure; where possible provide solutions and alternatives within time frames and follow up.
• Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs.

Operational Excellence & Guest Experience

• Ensure seamless daily operations, balancing efficiency with high service standards.
• Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation.
• Oversee guest satisfaction – seek feedback and implement satisfaction systems to continuously improve service delivery.
• Implement relevant cost control measures while maintaining a premium guest experience.

Team work

• Understand and embody the values.
• Constructively challenge, question, seek to improve, evolve and be human.
• Contribute to a strong community spirit.
• Be objective, fair, ethical, and consistent.

Financial F&B Accountability

• Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded.
• Drive cost efficiency across all departments while maintaining quality and service standards.
• Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
• Ensure compliance with all financial, legal, and regulatory requirements.

People Leadership & Performance Management

• Inspire, coach, and develop a high-performing team.
• Champion a culture of accountability, empowerment, and continuous improvement.
• Foster a culture of engagement, retention, and professional development.

In this role you will need the following

Education

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable.

Experience

• Relevant experience in food and beverage management, with a minimum of 2 years in a similar role.
• Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time.
• An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired.
• Experience with financial management and budget controls is useful for managing costs and ensuring profitability.
• A track record of providing exceptional customer service and building positive guest experiences.
• Experience leading and managing teams, including training, development, and performance management.

Skills

• The ability to motivate and supervise staff, delegate tasks, and make effective decisions.
• Leading service and your team from the front.
• Excellent people management skills, with a proven track record of developing teams.
• Advanced knowledge of food and beverage systems and service delivery.
• Strong analytical, decision-making, and problem-solving abilities.
• Ability to drive operational efficiency while maintaining high guest satisfaction levels.
• Strong communication and negotiation skills.
• Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.