Food & Beverage Assistant

Malmaison Hotel du Vin; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Oxford is seeking a Food & Beverage Assistant to deliver excellent customer service. The role involves managing guest interactions and ensuring smooth operations within the restaurant. While experience is not necessary, a passion for service and eagerness to learn is essential. The company offers competitive pay, flexible shifts, and various benefits including discounted stays and career development programs.

Benefits

Heavily discounted staff room rates

35% off dining bills

Fully funded apprenticeship programmes

Cycle-to-work scheme

Healthcare cash plans

Referral schemes

Complimentary anniversary stays

Qualifications

• Passion for great customer service and willingness to learn new skills.

Responsibilities

• Be the face of the restaurant and help control the flow of guests.
• Communicate with kitchen and restaurant management for a smooth dining experience.
• Provide great customer service in a busy environment.

Job description

About the Role

Food & Beverage Assistant

Get paid for doing what you love, get loads of perks and benefits, learn something new, and make a career for life with Malmaison.

In this role you will be the face of the restaurant, help control the flow of guests, and communicate with the kitchen and restaurant management to ensure a smooth, controlled dining experience.

We are open 7 days a week, 365 days a year and need people to work a range of shifts and days – providing great flexibility if required. We are busier during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognised apprenticeships that sit alongside our detailed brand training. We will help you be the difference between good and great guest experiences.

Experience isn’t a deal‑breaker, but a passion for great customer service and a willingness to learn new skills is essential.

Do you want to be part of something different, working with the best food, drink, and a brand you can be proud of?

We create memories that our guests never forget. This could be the next step toward an F&B management role – we actively encourage internal development and progression. Onwards and upwards.

About You

Benefits

In addition to competitive rates of pay we offer :

• Heavily discounted staff room rates at Malmaison Hotel du Vin and Frasers Hospitality, with rooms available from £65 per night.
• Discounted friends and family room rate with 50% off best available rate.
• 35% off your bill when you dine in our brasseries and bistros.
• Fully funded apprenticeship programmes that support your career development.
• High street discounts on a range of shops, experiences, holidays and more.
• Cycle-to-work scheme – save up to 40% on a wide range of bikes.
• Healthcare cash plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 for referrals.
• Uniform that keeps you looking professional.
• Wellness & national campaign days calendar promoting Pay Day Lunches, Treats, National Popcorn Day, Mental Health Awareness Week, and more.
• Wagestream – instant access to your pay as it is earned; track wages in real time and save directly from your salary.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed & breakfast.
• Proud sponsor of The Brain Charity, helping people with neurological conditions lead longer, healthier, happier lives.
• Employee Assistance Programme – free confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy, most of it coming from wind farms around the UK.
• We recycle a minimum of 70% of the waste from our hotel, a target achieved by everyone in the hotel and championed by our sustainability council.
• We use a chemical‑free cleaning system in bedrooms and public areas, and an enzyme‑based eco‑friendly system for kitchens.
• We volunteer for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested – Click Apply Now

Frasers Hospitality Malmaison & Hotel Du Vin is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race,, disability, religion/belief, sexual orientation or age.

Employment Type: Contract

Experience: years

Vacancy: 1