Food and Beverage Host - The Manchester Deansgate Hotel

InterContinental Hotels Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury city hotel in Manchester is seeking a dynamic Food and Beverage Host to join their team. This role involves greeting guests, managing bookings, and providing excellent customer service at Cloud 23. Candidates should be available for flexible hours and have prior experience in hospitality. The position offers competitive pay and various perks, including training opportunities and discounts at IHG's global locations.

Benefits

Competitive salary

Guaranteed hours

Paid overtime

Subsidised unsocial hour travel support

Paid holidays

Worldwide discounted room rates

Employee assistance programme

Qualifications

• Availability to work either 24 or 39 hours per week, including evenings and weekends.
• Experience using an F&B booking system is preferred.
• Ready to work in the Manchester Deansgate team and provide our guests with a warm Manchester welcome.

Responsibilities

• Greet guests with a warm and friendly welcome and manage seating.
• Assist customers with queries in person, over the phone, and via email.
• Work with the Bar Management team to ensure seamless service.

Skills

Experience working within a Restaurant, Bar or Hotel

Customer service skills

Ability to manage booking systems

Warm and friendly demeanor

Job description

Food and Beverage Host - The Manchester Deansgate Hotel

Hotel: The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

Cloud 23 at The Manchester Deansgate Hotel is on the lookout for a dynamic Food and Beverage Host. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As a Bar Host at Cloud 23, your main duties and responsibilities will be greeting guests with a warm and friendly welcome (ensuring they are taken to their seats and menus are explained); manage the booking systems to keep track of reservations and ensure confirmations are sent to all customers; assisting our customers in person, over the phone and via email with any queries or complaints and working with the Bar Management team to ensure a seamless service at all times.

We are looking for someone who has…

• Availability to work either 24 or 39 hours per week, including evenings and weekends
• Experience working within a Restaurant, Bar or Hotel as a Host, Receptionist or Senior Waiting Staff
• Experience using an F&B booking system is preferred
• Overall, ready to work in the Manchester Deansgate team and provide our guests with a warm Manchester welcome!

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….

• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.