Font Of House Coordinator

Blue Arrow; Swansea; On-site; GBP 28,000; Full time

Job summary

A staffing agency is recruiting a Front of House Coordinator in Swansea. The role involves managing client interactions, overseeing office operations, and ensuring high standards of customer service. Candidates should have experience in reception or office management and be proficient in Microsoft applications. The position offers a salary of £28,000 per year and is a permanent contract.

Qualifications

• Previous experience in reception, office administration or hospitality preferred.
• Excellent organization and administrative ability with attention to detail.
• Ability to handle financial processes like invoices and payments.

Responsibilities

• Manage phone calls, emails, and enquiries for the building.
• Coordinate onboarding of clients including tours and agreements.
• Ensure office and communal spaces are clean and well-presented.

Skills

Customer service skills

Organizational skills

Microsoft Office Suite proficiency

Client relationship management

Tools

CRM software

Job description

Overview

Blue Arrow is recruiting a Front of House Coordinator to join our client’s team based in the Swansea area.

Salary: £28,000 p.a.

Hours: Monday to Friday (hours to be discussed)

Contract: Permanent

Purpose of the role

Our client is looking for an energetic, motivated individual to provide a welcoming and professional service to all visitors and to manage the day to day running of the building, its visitors and tenants.

Front of House and Reception

• Handle phone calls, emails and enquiries on behalf of the building and serviced office company.
• Manage incoming and outgoing post and deliveries.
• Maintain the reception and common areas to a high standard (liaising with the building manager and cleaning company as necessary).

Client and Office Management

• Manage client onboarding including office tours, agreements and setup.
• Assist in administering serviced office and virtual office agreements, ensuring documentation is accurate and compliant.
• Coordinate meeting room bookings and ensure spaces are prepared to an appropriate standard.
• Handle tenant queries promptly and professionally, maintaining excellent client relationships.
• Promote and upsell meeting rooms, additional services and upgrades to maximise revenue.
• Assist with tenant communications, newsletters and community building activities.
• Ensure office and communal spaces are clean, well presented and maintained in coordination with cleaners/suppliers.

Operational Support

• Liaise with building manager, cleaners, suppliers, contractors and service providers to ensure smooth building operations.
• Maintain office supplies and place orders when required.
• Report and follow up on any maintenance or facilities issues.
• Support marketing efforts by assisting tours, viewing and promotional activities.
• Contribute ideas to improve client services, tenant retention and operational efficiency.

Skills & Experience

• Strong customer service and client relationship skills. Previous experience in reception, office administration or hospitality or serviced offices preferred.
• Excellent organisation and administrative ability with attention to detail.
• Confident in handling financial processes (invoices, payments reports).
• Ability to work independently and take ownership of responsibilities.
• Proficient in Microsoft Office Suite; experience with CRM or serviced office software an advantage.

Personal Attributes

• Professional, approachable and confident.
• Strong communicator with excellent interpersonal skills.
• Proactive, solutions focused and highly organised.
• Comfortable multitasking in a dynamic work environment.

If you feel you would be suitable for the above role, please submit your CV for immediate response.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.