FMCG eCommerce Sales & Customer Care Advisor

Cheryl's Cookies; Pudsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run FMCG company in Pudsey is seeking a Sales and Customer Service Advisor to enhance their customer support team. In this office-based role, you will handle customer inquiries, process returns, and assist in trade sales. The ideal candidate will have prior experience in customer service and familiarity with e-commerce platforms. This is a great opportunity to work closely with senior team members and gain valuable experience in the FMCG environment.

Benefits

Opportunity to learn from senior team members

Gain experience in FMCG

Additional benefits

Qualifications

• Experience in customer service within an eCommerce environment.
• Familiarity with platforms like Amazon, eBay, and Trustpilot.
• Proficiency in Microsoft Office.

Responsibilities

• Handle phone enquiries and emails, resolving issues promptly.
• Process returns and manage inventory effectively.
• Assist with trade sales and maintain communication with customers.
• Monitor feedback on Amazon, eBay, and Trustpilot.

Skills

Customer service experience

Experience in eCommerce

Familiarity with e-commerce platforms

Knowledge of customer service tools

Good computer skills

Tools

Microsoft Office

Replyco

Job description

A family-run FMCG company in Pudsey is seeking a Sales and Customer Service Advisor to enhance their customer support team. In this office-based role, you will handle customer inquiries, process returns, and assist in trade sales. The ideal candidate will have prior experience in customer service and familiarity with e-commerce platforms. This is a great opportunity to work closely with senior team members and gain valuable experience in the FMCG environment.