Floor Supervisor

Hotelcare; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel support services provider is seeking a Floor Supervisor to oversee housekeeping operations. The role includes managing a team, ensuring cleanliness and high standards of guest satisfaction, and working closely with the Head Housekeeper. Candidates should have prior supervisory experience in hospitality and possess strong team coordination skills. The position offers a flexible work schedule and various benefits, including a permanent job and training opportunities.

Benefits

Up to 28 days paid holidays

Free Lunch on duty

Full on-site training

Career progression opportunities

Workplace pension enrollment

Qualifications

• Prior supervisory experience in hospitality, specifically in housekeeping.
• Strong knowledge of housekeeping operations.

Responsibilities

• Oversee a busy housekeeping department and ensure cleanliness.
• Support Head Housekeeper in maintaining high standards.
• Organise staff rotas and support training and development.

Skills

Supervisory experience in hospitality

Team coordination skills

Attention to detail

Strong time management skills

Customer service skills

Job description

Responsible To

Line Manager

Direct Reports

0

Key Relationships

Coworkers, Guests, and Line Manager

Hours of Work

0-40 hours per week / Available to work some weekends.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description

Key Responsibilities

• Working in a fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person Specification

Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and Knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.