Floor Manager

Maison Estelle; City of Westminster; On-site; GBP 33,000 - 53,000; Full time

Job summary

A prestigious hospitality company in Notting Hill, London, is seeking a skilled Floor Manager to enhance the guest journey and oversee daily service. This role requires 1–2 years of supervisory experience and a solid understanding of premium service standards. You will lead a team, manage guest flow, and support front-of-house operations. The role offers competitive earnings of £52,065 per annum, including a base salary and gratuities with various perks to enhance your work-life balance.

Benefits

Biannual company socials

Exclusive staff rates and F&B discounts

Birthday day off

Meals during shifts

Pension and health cash plan

28 days holiday plus bank holidays

Recommend-a-friend bonus scheme

Qualifications

• 1–2 years’ experience in a supervisory or floor management role.
• Excellent knowledge of premium service standards.
• Confident leading a team on the floor and managing guest flow.
• Experience in rota planning and floor operations.

Responsibilities

• Take responsibility for daily service and the guest journey on your section.
• Oversee briefings and table management.
• Support the wider front-of-house team to ensure smooth service.

Skills

Supervisory experience

Knowledge of premium service standards

Team leadership

Rota planning and floor operations

Job description

Who are we?

Celesteis the newest property from the world of Estelle, sister to Maison Estelle in Mayfair and Estelle Manor in Oxfordshire. Ameticulously restoredtownhouse, Celeste is opening invibrant Notting Hill, London. A publicItalian-Americanrestaurantis located on the ground floor, complete with alfresco front terrace, elegant wrap around bar counter and a glazed conservatory in the rear. Set on the first floor, our oak-panelled, Tokyo-influencedmembers’ barevokes Art Deco grandeur, with a sculptural bar stretching beneath soaring windows.Celeste’s second floor offers members an open kitchen-stylepantry,servingJapanesedishes from the traditional robata, alongside delectable sushi and sashimi. Tucked beneath the eaves, onCeleste’s third floor,‘The Apartment’is anideal spot for a private hosted occasion, with rustic beams,?reclaimedwooden floors and the spirit of an artist’s studio.

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Here’s a bit more detail on what we see you doing in this role:

As a Floor Manager, you’ll take responsibility for daily service and the guest journey on your section. From briefings and table management to supporting the wider front-of-house team, you’ll ensure service runs smoothly and exceeds expectations.

Who we are looking for:

• 1–2 years’ experience in a supervisory or floor management role
• Excellent knowledge of premium service standards
• Confident leading a team on the floor and managing guest flow
• Experience supporting with rota planning and floor operations

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What’s in it for you?

The on target earning potential for this role is £52,065 / per annum - comprising a base salary of £33,930, plus a qualified estimate of £18,135 in gratuities and service charge.*

AtEstelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

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*About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.