Floor Lead (Part-time)

Mejuri; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fine jewelry retailer in the UK is seeking a customer experience professional to enhance personalized service, drive sales, and support operations. Ideal candidates should have experience in retail, strong organizational skills, and the ability to adapt quickly in a fast-paced environment. They will play a key role in achieving KPIs and fostering relationships with clients while managing daily operations and contributing to visual merchandising strategies. Benefits include comprehensive medical coverage, vacation, and internal coaching.

Benefits

Vacation and personal days

Comprehensive medical and dental benefits

Parental leave top-up

Generous product discount

Internal coaching and development

Qualifications

• Experience in a high volume retail environment.
• Ability to stand for 8 hours and lift 50 lbs.
• Must be able to work outside of regular hours, including evenings, weekends & holidays.

Responsibilities

• Enable a memorable customer service experience.
• Achieve KPIs and manage sales floor operations.
• Support operational workflows and transaction types.
• Analyze key performance indicators for visual merchandising.

Skills

Customer service experience

Sales expertise

Organizational skills

Adaptability

Critical thinking

Job description

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

Customer Experience

• Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
• Expertly executes and coaches others to execute our Selling Programs.
• A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
• Assist the team with implementing various customer-centric campaigns and maintaining relationships.

Sales

• Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
• Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.
• Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients.
• Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
• Manage sales floor operations, coaching and providing feedback in the moment to support the sales team.
• Provide critical insights and make recommendations daily.

Operations

• Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to: opening / closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
• Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
• Manage inventory tasks including but not limited to shipping & receiving, inventory transfers etc.
• Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).
• Ensure physical store maintenance is upheld 10 / 10.

Visual Merchandising

• Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
• Provide support to Visual Lead during implementation of retail campaigns.
• Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
• Support with the day-to-day maintenance of visual displays and product.
• Report any damaged display product or tools to the Visual Lead.
• Provide feedback to Visual Lead relating to gaps and opportunities.

What you’ll bring to the team

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability – identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
• Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.

Benefits at Mejuri

• A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees).
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• Internal coaching department and learning and development to support career growth and plans for everyone.
• A generous product discount!

Mejuri Values

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly.

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes.

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions.

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example.

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable.

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment.

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress.

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated.

Accommodation / Accessibility

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.