Flexible Bank Housing Concierge

Home Group; Birmingham; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading UK housing provider is seeking a Flexible Bank Housing Concierge in Birmingham. This role involves providing essential support to customers, managing health and safety, and ensuring security while offering flexible shifts. Candidates should have experience in supported housing and be proactive in incident resolution. The position offers competitive pay at £12.60 per hour, weekly pay, and attractive benefits including a shopping discount scheme and access to training opportunities.

Benefits

Weekly pay

Access to shopping discounts

Training and development opportunities

Holiday pay

Qualifications

• Experience in a supported housing setting is ideal.
• Ability to work nights and manage situations independently.
• Willingness to assist in cleaning and tidying.

Responsibilities

• Be the first line of support for customers.
• Manage health and safety by patrolling the premises.
• Investigate suspicious activity and ensure security.

Skills

Confidence to work in various services

Passion for supporting others

Proactive incident resolution

Ability to use technology for monitoring

Flexibility to work at short notice

Job description

Job Description - Flexible Bank Housing Concierge (251968)

Job Description

Pay £12.60 per hour, plus great benefits

Casual / Flexible Work, hours to suit you

Birmingham

We can’t offer a CoS for this role

Home, a place where you belong

Have you been looking to earn some extra cash while keeping to your current commitments? Now you can! What’s more, you’ll be making a difference! This is an exciting time to join Home Group – one of the UK’s largest housing providers and be part of our brilliant flexible bank. You’ll be supporting our amazing customers while picking and choosing the shifts you want to work.

What you’ll do

There is so much more involved than just (night working), stuck in an office monitoring CCTV or patrolling the premises.

The first line of support for our customers when our wider team or their own support network isn’t around to help!

You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.

Thinking on your feet and managing a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.

Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

Confidence to work in different services, locations or teams and get on with colleagues

Passion and experience in supporting others, ideally in a supported housing setting

The ability to be proactive, stepping in to resolve incidents before they escalated

Flexibility to work at short notice, as you’ll be the one picking your next shift

Able to use technology to monitor CCTV and update records.

You’ll work core hours between 5 pm and 9 am

Although you’ll work nights (lone work), we do get together regularly for training and team meetings.

You need an Enhanced with barring list (we pay for it)

What’s in it for you?

We’re a living wage employer. That means you’re paid a fair hourly rate for every hour that you work. On top of this, you’ll also receive holiday pay

This is a job with weekly pay and you’ll be paid 1 week in arrears from when you worked

After you have been paid for your first shift, you’ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us

You’ll get access to our excellent learning portal to develop your skills further

We’re sure you’ll enjoy working for us, so if you want to stick around, you’re able to apply for all Home Group Job Opportunities (even the internal only ones!)

For reasonable adjustments email [e-mail]