Flexible Administrator/Crisis Worker - Bedfordshire - 36 Hours

Mountain Healthcare Ltd; Flitwick; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare service provider in the UK seeks a Flexible Administrator/Crisis Worker to support victims of sexual assault. You will serve as the first point of contact, assist in forensic evidence gathering, and override the patient experience. The role requires good IT skills, relevant experience in a supportive environment, and knowledge of safeguarding principles. This position offers a unique chance to make a difference in the health and justice sector.

Benefits

Enhanced sickness pay scheme

Well-being programme

6 weeks annual leave

Life Assurance

Pension Scheme

Qualifications

• Experience working with individuals who may have complex needs.
• Experience supporting victims of sexual assault.
• Experience in administrative duties.

Responsibilities

• Act as the first point of contact for service users.
• Prepare patients and assist in forensic evidence collection.
• Support the manager in daily operations.
• Enforce high standards of DNA anticontamination.

Skills

Good IT skills

Experience in a supportive environment

Knowledge of safeguarding principles

Knowledge of confidentiality

3+ years post qualification experience

Job description

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC). The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and manage patient care pathways and day-to-day service delivery. Job Opportunity Key Responsibilities include:

• 1st point of contact for service users.
• Administration and support processes for service users and their families visiting the centre, including preparing the patient and assisting in the collection of forensic evidence.
• Support the SARC Manager with day-to-day running of the centre.
• Ensuring a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social Services.
• Be a key player within the SARC team and wider company network.
• Good IT skills.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding of Safeguarding Children and Adults.
• Knowledge and understanding of Confidentiality.
• Experience completing administrative duties.
• 3+ years post qualification experience.

Requirements

Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Whilst the position may be based from one location, additional travel may be a requirement of the role across SARCs; therefore a UK driving license is required for this role and access to a vehicle is necessary.

Advanced DBS and level 2 Police vetting will be required.

Desirable Skills

• Experience of working with individuals who may have complex needs.
• Experience of working with individuals who have experienced sexual assault/violence.
• Experience of creating and utilizing resources and use of distraction techniques.
• Project development and outreach.
• Training and presentation skills.

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first. Join the Best Provider, Make the Greatest Difference. Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

Benefits

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leavePension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• Range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one year’s service

Essential Skills

The essential skills for this role include Good IT skills, experience with administrative duties, knowledge of safeguarding and confidentiality principles, and ability to support patients throughout the forensic process.