Fleet Administration Associate

Toyota Financial Services (UK) PLC; Portsmouth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading mobility brand in Portsmouth seeks a detail-oriented Fleet Administrator to ensure legal compliance for vehicles and manage driver fines. This role involves close collaboration with internal departments to improve processes and support customer satisfaction. The ideal candidate will demonstrate strong problem-solving skills and a proactive approach to task management. Opportunities for career growth and professional development are provided, along with benefits like hybrid working and competitive pension schemes.

Benefits

Bonus earning potential

25 days holiday + 8 public holidays

Competitive pension scheme

Hybrid working – 2 days from home per week

Car scheme after probation

Private medical cover

Life assurance

Retailer discounts

Free office parking

On-site nursery with discounted rates

Monthly wellbeing hour

Discounts on Toyota & Lexus vehicles

Wellbeing events

Volunteer days

Employee assistance programmes

Free office fruit

Qualifications

• Strong attention to detail and accuracy.
• Adept at identifying and sharing best practices.
• Thrives in a high-performance culture.

Responsibilities

• Ensure vehicle legal compliance regarding MID, TAX, and insurance.
• Process high-volume driver fines accurately.
• Collaborate with internal departments to streamline processes.

Skills

Attention to detail

Analytical skills

Problem-solving mindset

Tools

Excel

Job description

About the Department

The Fleet Admin team is a pivotal part of the business, delivering key services such as Business Post, Fines Management, vehicle relicensing, Cherished Plate management, MID updates, and Recall Notification Management.

About the Role

This position is based with KINTO-UK Ltd, a Mobility Brand under the Toyota Group, located in Portsmouth. The HR function is shared with Toyota Financial Services (TFS) in the UK, but this role does not report directly to TFS.

What You’ll Be Doing

• Ensure vehicle legal compliance – MID, TAX, insurance and annual renewals, while processing high‑volume driver fines in line with customer T&C’s.
• Operate efficiently with accuracy, meeting KPIs and maintaining high standards.
• Communicate challenges, collaborate with internal departments, and streamline processes to improve performance.
• Support customer satisfaction by managing expectations through clear collaboration and empathy.

How You Could Stretch This Role

• Collaborate with teammates to deliver an excellent customer journey.
• Own your work, recommend process improvements and take initiative.
• Gain insights into cross‑department workflows, enhancing the team’s knowledge base.
• Progress from fines processing to additional tasks through targeted training and cross‑skilling.

Experience You’ll Gain

• Career growth opportunities within the business.
• Expertise in fleet admin tasks, becoming a subject‑matter expert.
• Apply Kaizen practices to refine processes and reduce waste.
• Develop technical proficiency in Excel and participate in monthly learning sessions.

How We’ll Support You

• Full KINTO induction programme.
• Clear feedback and guidance to support your growth.
• Freedom to bring your authentic self to work.
• Culture of continuous learning and constructive support.

Requirements

Key Experience & Skills

• Strong attention to detail and accuracy.
• Problem‑solving mindset with analytical skills.
• Adept at identifying and sharing best practice.

Attributes & Behaviours

• Thrives in a high‑performance, continuous‑improvement culture.
• Values wellbeing, respects people, and behaves with integrity.

Benefits

• Bonus earning potential
• 25 days holiday + 8 public holidays
• Competitive pension scheme with flexible contributions
• Hybrid working – 2 days from home per week (subject to agreement)
• Car scheme after probation
• Private medical cover
• Life assurance
• Retailer discounts
• Free office parking
• On‑site nursery with discounted rates
• Monthly wellbeing hour
• Discounts on Toyota & Lexus vehicles
• Wellbeing events
• Volunteer days
• Employee assistance programmes
• Free office fruit

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited to join us, and will consider all applications without regard to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Recruitment Process

We are a Disability Confident Employer and provide accessible recruitment. If you need adjustments to the process, let us know – we can offer interview question copies, flexible timing, and extra assessment time.

We provide on‑the‑job training tailored to your learning style, and welcome dialogue on how we can support you best.