First-Line IT Support & Customer Experience Advisor

Manpower UK Limited; Fareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Fareham is seeking a Customer Service Advisor to provide 1st line IT support. You will be the first point of contact for customers, ensuring a great service experience through various channels. The ideal candidate has excellent communication skills, a passion for customer service, and strong problem-solving ability. Previous customer service experience is preferred, but full training will be provided for the right candidate. The role offers a competitive salary and a great opportunity for career growth.

Benefits

Competitive salary

Full training provided

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice over the phone.
• Assign calls to relevant support teams when needed.
• Keep customers updated on progress.

Skills

Excellent communication skills

Passion for delivering great customer service

Adaptability

Problem-solving skills

Confidence under pressure

Job description

A leading technology company in Fareham is seeking a Customer Service Advisor to provide 1st line IT support. You will be the first point of contact for customers, ensuring a great service experience through various channels. The ideal candidate has excellent communication skills, a passion for customer service, and strong problem-solving ability. Previous customer service experience is preferred, but full training will be provided for the right candidate. The role offers a competitive salary and a great opportunity for career growth.