First-Line IT Service Desk Analyst

East of England Ambulance Service NHS Trust; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare service is seeking a Digital Service Desk Analyst to provide first-line IT support across all sites. The role involves logging incidents, resolving issues, and ensuring quality customer service while adhering to Trust SLAs. With a commitment to diversity and flexible working requests, this position offers the opportunity to work in a vibrant area surrounded by beautiful countryside. Candidates must have excellent communication skills and a willingness to learn. This advert is open for applications until Thursday, December 18, 2025.

Qualifications

• First point of contact for IT support queries via phone, email, and self-service.
• Ability to log and categorize incidents in the IT Service Management system.
• Experience in resolving common first-line technical issues.

Responsibilities

• Act as the first point of contact for IT support queries.
• Accurately log, categorize, and progress incidents and requests.
• Take ownership of tickets, ensuring timely updates and resolution.

Job description

A regional healthcare service is seeking a Digital Service Desk Analyst to provide first-line IT support across all sites. The role involves logging incidents, resolving issues, and ensuring quality customer service while adhering to Trust SLAs. With a commitment to diversity and flexible working requests, this position offers the opportunity to work in a vibrant area surrounded by beautiful countryside. Candidates must have excellent communication skills and a willingness to learn. This advert is open for applications until Thursday, December 18, 2025.