Fire & Security Field Service Engineer – Multiskilled

Secom Plc; Highgate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Fire & Security company in the UK seeks a field engineer to manage customer installations and enhance service quality. The ideal candidate will have a strong engineering background, proven experience in customer service delivery, and the ability to adapt within a large team. Responsibilities include ensuring effective workflows using the company's operating platform, achieving service targets, and maintaining compliance with safety standards. This role offers an opportunity to contribute to critical service improvement initiatives in a dynamic environment.

Qualifications

• Proven track record in a Fire & Security Customer delivery role.
• Experience in a large field team.
• Engineering acumen in the Fire and Security Industry.

Responsibilities

• Manage installation and delivery of works to improve customer experience.
• Communicate with employees and clients to meet delivery times.
• Utilise Secom's operating platform and field app for workflows.

Skills

Engineering skills

Customer care/facing skills

Fault finding skills

Communication Skills

Planning and organising

Job description

A leading Fire & Security company in the UK seeks a field engineer to manage customer installations and enhance service quality. The ideal candidate will have a strong engineering background, proven experience in customer service delivery, and the ability to adapt within a large team. Responsibilities include ensuring effective workflows using the company's operating platform, achieving service targets, and maintaining compliance with safety standards. This role offers an opportunity to contribute to critical service improvement initiatives in a dynamic environment.