Overview
The Fire Alarm Service Engineer is responsible for the servicing, maintenance, fault-finding, and repair of fire detection and alarm systems in a range of commercial, industrial, and residential properties. This role plays a critical part in ensuring system reliability, safety compliance, and client satisfaction.
Responsibilities
- Conduct routine servicing, maintenance, and testing of fire alarm systems to ensure they meet all required standards and regulations.
- Perform system diagnostics, fault finding, and emergency repairs on-site.
- Modify existing fire alarm systems as required (e.g., panel upgrades, device replacement, wiring corrections).
- Respond to service calls promptly, diagnose issues, and restore system functionality efficiently.
- Provide technical support and advice to clients regarding system performance, upgrades, and compliance.
- Ensure all work is completed to the highest quality and documented accurately.
- Maintain and update service records, reports, and compliance documentation.
- Liaise with contractors, building managers, and other engineers as necessary.
- Stay current with applicable standards, industry practices, and manufacturer training.
Qualifications and Skills
- Proven experience in servicing and maintaining fire alarm systems (minimum 2-3 years preferred).
- Strong working knowledge of systems such as: Notifier, Gent, Advanced, Morley, Kentec, Apollo, Hochiki, Siemens, Honeywell, or similar.
- Familiarity with emergency lighting, smoke ventilation, or other life safety systems is advantageous.
- Knowledge of BS 5839.
- Valid ECS card / CSCS card or relevant trade qualifications.
- FIA Units 1-5 or equivalent certifications.
- Excellent fault-finding and problem-solving abilities.
- Strong communication and interpersonal skills.
- Full, clean driving licence.
- Ability to work independently and manage multiple jobs per day.
Additional Requirements
- Participate in on-call rota for out-of-hours service response.
- Willingness to travel to various client sites, sometimes at short notice.
- Ability to pass background checks and security clearances for sensitive sites.
Benefits
- Competitive salary and overtime pay
- Company vehicle, tools, and mobile phone
- Paid holidays and sick leave
- Pension scheme
- Ongoing training and certification support
- Opportunities for career progression