Fines Recovery Administrator – Public Service Impact

Ministry of Justice; Maidstone; On-site; GBP 22,000 - 26,000; Full time

Job summary

A government department in Maidstone is seeking an Administrative Officer within Criminal Fines Collection. The role involves providing excellent customer service, managing records related to court fines, and decision-making in enforcement processes. Candidates must have strong customer service and IT skills, alongside experience in an administrative environment. The position operates standard full-time hours with potential for part-time arrangements. Flexible work options may apply based on operational needs.

Qualifications

• Experience of working in a customer focussed environment.
• Confident in engaging with Managers and Courts.
• Ability to provide customer service via telephone, webchat, and email.

Responsibilities

• Create and update records on the in-house computer system.
• Contact parties to advise on forms or court procedures.
• Make decisions on enforcement methods.

Skills

Strong customer service skills

Administrative experience

Proficiency in IT and Microsoft Software

Excellent communication skills

Attention to detail

Job description

A government department in Maidstone is seeking an Administrative Officer within Criminal Fines Collection. The role involves providing excellent customer service, managing records related to court fines, and decision-making in enforcement processes. Candidates must have strong customer service and IT skills, alongside experience in an administrative environment. The position operates standard full-time hours with potential for part-time arrangements. Flexible work options may apply based on operational needs.