Financial Institutions Coverage Banker

Crown Agents Bank; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A financial institution is seeking a Client Relationship Manager to strengthen partnerships with banks in Asia and the Pacific. You will be responsible for generating new leads, maintaining client relationships, and collaborating with various departments to align products with market demands. The ideal candidate will have proven experience in client management and strong problem-solving skills. This role offers hybrid working arrangements and competitive benefits.

Benefits

Contributory personal pension plan

Life Assurance

Private Medical Insurance

Discretionary Bonus

Competitive Annual Leave

Volunteering Days

Qualifications

• Proven experience as a Client Relationship Manager or similar role.
• Knowledge of customer relationship management (CRM) practices.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Understanding of sales principles and techniques.
• A customer-oriented mindset to prioritise client needs.
• Ability to work collaboratively with different departments.
• Flexibility to adapt to changing market conditions.

Responsibilities

• Build and maintain strong relationships with clients.
• Expand relationships with banks in Asia and the Pacific.
• Collaborate to develop strategies and align new products.
• Generate new sales leads and nurture relationships.
• Prepare and present reports on business development.
• Resolve customer complaints quickly and effectively.

Skills

Client Relationship Management

Verbal Communication

Analytical Skills

Sales Principles

Problem-Solving

Collaboration

Adaptability

Job description

Job Description

Role Purpose

Reporting to Head of Emerging Market Financial Institutions your purpose is to build and maintain strong relationships with clients to ensure long-term business growth and profitability. To expand and strengthen the firm’s relationships with central and commercial banks in Asia and Pacific regions to form strategic alliances and partnerships to expand the company's capabilities and market presence.

Role Responsibilities

• Build on working knowledge of the relevant products (FX, payments, correspondent banking, trade finance, derivatives and other banking products), to become a subject matter expert in the products relevant to your segment.
• Build and maintain positive relationships with customers, identify opportunities for business growth and increased profitability.
• Cross-product selling of multiple product types and / or demonstrated ability to learn new products and concepts.
• Collaborate with Network Management, Marketing and Product teams to develop strategies and align new products / solutions with market needs and client demands.
• Develop and implement long-term growth strategies to identify new markets and business opportunities, while managing short-term objectives.
• Represent CAB at conferences and client forums – promoting the bank and its core products and solutions.
• Generate new sales leads, prospect potential clients, and nurture relationships to convert leads into clients.
• Prepare and present reports on business development activities, performance metrics, and market insights.
• Keep informed about industry trends, competitor activities, and market dynamics to adapt strategies to new market conditions.
• Interpret market data, spot trends, and make data-driven decisions.
• Practice excellent conduct risk management and comply with all relevant regulatory requirements to ensure fair treatment of clients.
• Resolve customer complaints quickly and effectively.

Qualifications

• Proven experience as a Client Relationship Manager or similar role.
• Knowledge of customer relationship management (CRM) practices.
• Proven experience of ability to learn new products and concepts.
• Excellent verbal and written communication skills to effectively interact with clients and internal teams.
• Strong analytical and problem-solving abilities to address customer issues and improve processes.
• Understanding of sales principles and techniques to identify and capitalise on business opportunities.
• A customer-oriented mindset to prioritise clients’ needs to ensure good client outcomes.
• Ability to work collaboratively with different departments to achieve common goals.
• Flexibility to adapt to changing market conditions and customer requirements.
• Articulate ideas clearly and persuasively, both verbally and in writing.
• Deep understanding of the sector, including trends, challenges, and opportunities.

Additional Information

• Hybrid working
• Contributory personal pension plan : Minimum : Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of : Employee 5% and Employer 10%
• Life Assurance – 4 times annual salary
• Group Income Protection
• Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
• Discretionary Bonus
• Competitive Annual Leave
• 2 Volunteering Days
• Benefit Hub