Finance Professional

Colbern Limited; Camden Town; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency seeks a Rent Service Officer in Camden. This contract position focuses on maximizing rent and arrears collection, managing residential and non-residential accounts. Applicants should have a strong understanding of tenancy management and effective customer service skills. The role requires professionalism under pressure and good organizational abilities. A competitive hourly rate is offered.

Qualifications

• Knowledge of tenancy management including successions and abandonments.
• Proficient with rent arrears collection methods.
• Ability to manage difficult customers professionally.

Responsibilities

• Maximize rent and arrears collection for residential and non-residential accounts.
• Meet collection targets amidst challenging environments.
• Work within a busy Rent Service Team.

Skills

Knowledge of tenancy management

Legal aspects of housing management

Customer service skills

Computer literate

Communication skills

Analytical and organized

Tools

Northgate

Job description

Overview

Rent Service Officer – Camden. Contract role. £22.58 per hour PAYE or £29.48 per hour limited paid via umbrella company inside IR35.

This is one of multiple opportunities available. For more roles, please visit our website.

Responsibilities

• Maximise rent and arrears collection by effectively managing a designated patch of residential and non-residential accounts, ensuring strict adherence to the pre‑court action protocol at all times.
• Strive to meet collection targets in a challenging economic, social and political environment, while responding to the needs of vulnerable residents by providing advice and making appropriate referrals to support agencies.
• Identify and share good practice for arrears recovery that can be implemented within the team.
• Work within a busy Rent Service Team.

Qualifications and Skills

• Knowledge and understanding of tenancy management including successions, abandonments and use and occupation.
• Knowledge and understanding of the legal aspects of housing management, rent arrears collection methods and Northgate.
• Ability to deal effectively with difficult customers, both on the phone and face to face, remaining calm and professional at all times.
• Ability to work under pressure to meet deadlines and key performance indicators for the service.
• Experience of dealing sensitively and effectively with all sections of the community within a customer‑focused organisation. Experience of managing rent arrears cases.
• Computer literate and numerically proficient; advanced ability to use Northgate and other office software packages.
• Excellent written and verbal communication skills and willingness and flexibility to work effectively as part of a team and provide cover when required.
• The successful applicant may currently work in collections, customer services or estate management but must be analytical, highly organised, logical and methodical.

Application Process

The first part of the recruitment process is to send your CV. If shortlisted, Colbern Limited will contact you within 5 days, and may contact you about other job opportunities. Colbern Limited, along with our clients, are an equal opportunities employer.