Finance Assistant

Queens Cross Housing Association; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A regional housing association in the UK is seeking a Finance Assistant to join their finance team. The role involves processing financial transactions and maintaining account accuracy while providing support for customer finance queries. Ideal candidates will have at least 12 months of finance experience, strong organisational skills, and proficiency in Microsoft Office applications. This is a permanent position offering agile working and a generous benefits package.

Benefits

40 days leave per year

7% employer pension contribution

Health & wellbeing commitments

Qualifications

• Minimum 12 months experience of working within a Finance Team.
• Experience in processing invoices and payments.
• Experience in reconciliations.
• Capable of processing high volume financial transactions.
• Analytical person with high attention to detail.
• Proactive self-starter, able to work on own initiative.

Responsibilities

• Process daily bank transaction postings to accurate accounts.
• Complete bank and customer account reconciliations.
• Manage cashbook postings.
• Process monthly and quarterly sales invoices.
• Prepare customer refunds.
• Assist customers with finance queries.

Skills

Attention to detail

Communication skills

Organisational skills

Customer service skills

IT proficiency

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Permanent contract, 28 hours per week, agile working, 9:00 – 5:00pm Monday to Friday.

We are looking to recruit a highly organised and committed Finance Assistant to join our finance team. The post holder will provide financial services to Queens Cross Housing Association’s two subsidiary companies: Queens Cross Factoring and Queens Cross Workspace.

Queens Cross Factoring Ltd carries out a property factoring service to approximately 2,700 owners. Queens Cross Workspace Ltd is a charity which owns and manages a total of 70 commercial properties for rent.

This role is ideal for someone who thrives in being detail‑oriented, has a strong foundation in finance, is comfortable supporting customers with their queries and wants to help make an impact by improving efficiency. The ideal candidate will have excellent organisation, attention to detail and customer‑service skills. The role involves working as part of a team and on your own, as well as having the ability to prioritise your workload. Your role will include responsibility for accurate and timely processing of a variety of financial transactions.

You will be required to demonstrate excellent IT skills including Microsoft Word, Outlook and Excel. This is an excellent opportunity for the right person to be involved in a range of finance activities. If you feel you have the skills and enthusiasm necessary for this position, we will be delighted to hear from you.

Role Overview

• Daily bank transaction postings to accurate accounts.
• Completing bank, deposit and customer account reconciliations and investigating discrepancies.
• Managing cashbook postings.
• Processing monthly sales invoices and assisting with the preparation of quarterly sales invoices.
• Preparing customer refunds.
• Maintaining up‑to‑date accounts receivable reconciliations and ensuring account accuracy.
• Helping customers with finance queries.
• Being first point of contact for change of ownership process and collaborating with colleagues to ensure compliance.
• Forming excellent customer relationships to gather contact information and request deposit payment.

Essential Criteria

• Minimum 12 months experience of working within a Finance Team.
• Experience in processing invoices and payments.
• Experience in reconciliations.
• Capable of processing high volume and potentially complex financial transactions.
• An analytical person with high attention to detail.
• Excellent communication skills.
• A proactive self‑starter, able to work on own initiative.
• Good overall IT proficiency (Outlook, Word, etc.).
• Organised and able to take ownership of tasks.

Desirable Criteria

• Experience of working within a property management/factoring service.
• Experience of using property management software.
• Knowledge of Bankline.
• Knowledge of Factoring.

The post holder will be expected to meet the competency levels expected of all Queens Cross staff, with a particular emphasis on attitude, behaviours, and a customer‑first approach.

Full details of the role is available in the job description attached below.

What we offer

We will provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family‑friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments here.