Field Support Engineer – On‑Site Networking & VoIP

Travers Executive Search; Leeds; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading executive search firm seeks a hands-on Support Engineer (Field-Based) in the North West region. This customer-facing role involves providing on-site support, resolving IT issues across various technologies, and building strong relationships with clients. Ideal candidates will have extensive experience in IT support, particularly with Meraki networks and voice technologies. The position offers a competitive salary of £40K–£47K plus additional benefits including a vehicle allowance and potential for on-call work.

Benefits

Company car

Company Pension participation

22 Days holiday plus statutory Bank Holidays

Qualifications

• 3–7 years of experience in IT support roles.
• Strong practical networking skills, including VLANs and firewalls.
• Proficiency in installing and troubleshooting Meraki networks.

Responsibilities

• Deliver face-to-face support at customer sites.
• Diagnose and resolve hardware, software, and network issues.
• Build and maintain strong customer relationships.

Skills

IT support experience

Networking skills

3CX or similar voice technology experience

Customer communication skills

Ability to work independently

Tools

Meraki networks

Cisco systems

3CX phone systems

Job description

A leading executive search firm seeks a hands-on Support Engineer (Field-Based) in the North West region. This customer-facing role involves providing on-site support, resolving IT issues across various technologies, and building strong relationships with clients. Ideal candidates will have extensive experience in IT support, particularly with Meraki networks and voice technologies. The position offers a competitive salary of £40K–£47K plus additional benefits including a vehicle allowance and potential for on-call work.