Field Service Technician

Spirax-Sarco Engineering; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading engineering company is seeking a Field Service Technician to support their Vulcanic brand. This remote position requires substantial travel to customer sites for troubleshooting, equipment management, and customer training. Ideal candidates should have a degree in a relevant field and significant technical experience, ensuring effective operation within a supportive role in a dynamic environment.

Qualifications

• Significant experience as a technician is required.
• Degree in Science, Electric/Electronics, or equivalent.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate field service calls and manage documentation.
• Diagnose technical issues and provide customer support.
• Train and guide customers on product maintenance.

Skills

Communication

Problem Solving

Technical Troubleshooting

Teamwork

Education

Degree in Science, Electric/Electronics or equivalent

Job description

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Under the supervision of the Field Service Manager, this role as a Field Service Technician involves promoting the Vulcanic brand and providing Field Service support. You will travel to customer sites to perform equipment checkout, start-up, and troubleshooting of heater and control panel equipment, including heating cable. Additionally, you will conduct electrical and mechanical checks on heating equipment.

This is a remote position with travel to customer sites, ideally based in the Middle East.

Responsibilities include, but are not limited to:

• Coordinate field service calls to meet group objectives for monthly performance.
• Install, service, or upgrade equipment at customer locations as required.
• Analyze installations, quality control, maintenance, and operational reports to identify causes of nonconformity and operational issues.
• Diagnose technical issues, troubleshoot problems, and identify solutions for effective equipment operation.
• Perform troubleshooting and field wiring.
• Collaborate with other functions such as Safety, Engineering, Sales, Manufacturing, and Supply Chain to drive continuous improvement.
• Develop detailed proposals for standard and custom service contracts.
• Provide training and guidance to customers on operation and maintenance of products.
• Coordinate critical target dates between customers, engineering, and production.
• Manage documentation requirements including drawings, testing, approvals, and submittals.
• Coordinate subcontractors involved in fieldwork as needed.
• Resolve customer complaints related to equipment, supplies, and services.
• Assist customers and representatives in troubleshooting equipment or application issues.
• Train and supervise others, providing guidance on operation and maintenance.
• Assist with start-up and installation at customer sites by phone or in person.
• Establish and maintain interpersonal relationships; train and teach others.
• Maintain a clean and organized work area.
• Support safety policies, procedures, and activities, promoting a safety culture and ensuring compliance and reporting.

Requirements:

• Significant experience as a technician is required.
• Degree in Science, Electric/Electronics, or equivalent required.
• Strong communication and interpersonal skills, with flexibility to adapt to changing field conditions.
• Ability to travel domestically and internationally, with travel time exceeding 80%.
• Ability to work independently and in a team, making decisions impacting project outcomes.