Field Service Engineer (White Goods )

TXP; Wychavon; Hybrid; GBP 27,000; Full time

Job summary

A leading manufacturer of domestic appliances is seeking a White Goods Engineer / Trainee Field Engineer in Worcester. The role involves providing expert fault finding and repair services for various home appliances, following an intensive training period. The ideal candidate should have a background in electro-mechanical service roles, strong customer service skills, and a valid driving licence. Salary includes bonuses and benefits.

Benefits

Company vehicle with private use

Product training

Bonus scheme

Commission on sales

25 days of holiday

Pension

Healthcare

Qualifications

• Experience in white goods repairs is an advantage.
• Electrical qualifications are preferred.
• Must have a full UK driving licence.

Responsibilities

• Complete 8 weeks of training.
• Attend 8-10 customer calls per day.
• Fault find and repair domestic appliances.

Skills

Customer service skills

Troubleshooting

Electro-mechanical repairs

Education

City & Guilds 224 Consumer Electrical and Electronic Servicing

City & Guilds 2365 Electrical Installation

Job description

Overview

Job Title: White Goods Engineer / Trainee Field Engineer (electro mechanical) | Area: Worcester

The Company: A successful and established manufacturer with over 40 years' experience specialising in domestic appliances. As one of the major appliance brands in the UK, they are constantly expanding their service team.

Responsibilities

• Initially you will complete 8 weeks' worth of training to ensure you are an expert on everything you will come across.
• Once fully trained, you will be based from home with parts delivered overnight, attending 8-10 calls per day (depending on area) in customers' homes.
• You will be responsible for fault finding and carrying out repairs on a range of domestic appliances manufactured by the brand, aiming for a first time fix every time as well as delivering excellent customer service.

Qualifications

• A background in white goods repairs would act as a huge advantage to your application (e.g. washing machines, tumble dryers, dishwashers, microwaves, fridges, hobs, ovens, extractor fans etc); however experience in another electro-mechanical field service role would be considered (e.g. coffee, vending, ticket machines, parking, vehicle maintenance etc).
• Electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc).
• A full UK Driving Licence.
• Excellent customer service skills - able to handle a variety of customers.

Benefits & Salary

Basic Salary: £26,648.75 plus company vehicle with private use, product training, bonus scheme, commission on sales (£100-£600 per month), 25 days holiday + bank holidays (opportunity to earn an additional 8 days through no sickness and additional workload in winter), overtime during the week and weekend (paid at double time), working from home, progression opportunities, pension and healthcare.

Application

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