Field Service Engineer (Fire)

Armstrong Fluid Technology; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading fluid-flow technology company is seeking a Field Service Engineer to support their innovative operations. The position involves installation and maintenance of systems, with national travel required. Candidates should possess substantial engineering experience, strong customer service skills, and a valid driving license. You will play a crucial role in delivering quality service to clients while adhering to safety and compliance standards. This is a unique opportunity to contribute to a pioneering organization focused on engineering solutions for the future.

Qualifications

• Substantial work experience in mechanical and/or electrical engineering.
• A current and valid CSCS card or industry-recognized equivalent.
• Solid knowledge of fire and HVAC products.
• A valid clean driving license is essential.

Responsibilities

• Install, commission, repair, and service products following established procedures.
• Troubleshoot and resolve issues with control systems.
• Deliver exceptional customer service and identify additional service opportunities.

Skills

Strong interpersonal skills

Excellent communication skills

Organisational and multitasking abilities

Knowledge of fire safety regulations

Detail-oriented

Education

GCSE qualifications (A-C) and/or A Levels or an Apprenticeship qualification/HNC

18th Edition certification

Tools

Microsoft Office

Job description

Title: Field Service Engineer (Fire)

Reports to: Service Manager

Location: Remote based with national travel

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

In this role, you will play a key part in working closely with design engineers, quality engineers, and field services administration teams to meet our company’s and customers' business objectives.

Key Responsibilities:

• Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds agreed standards, while strictly following established procedures.
• Troubleshoot and resolve issues with DDC and PLC-based control systems within our product range.
• Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
• Stay up-to-date on the company’s product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
• Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.

Product/Service Improvement:

• Identify opportunities for improvements in products, services or operational practices.
• Support the company by producing detailed internal reports on product failures and collaborate with the technical team to conduct on-site evaluations.
• Actively engage in developing your technical knowledge and skills, participating in both on-the-job and off-the-job training opportunities.

Ensure Standards:

• Adhere to safe working practices in line with current Health and Safety legislation.
• Comply with all ISO 9001 and ISO 14001 requirements.
• Proactively communicate and collaborate with team members and other departments to ensure customer service standards and business objectives are met.

Team Collaboration and Development:

• Foster a collaborative team environment, maintaining strong relationships across company departments to ensure the effective delivery of services and achievement of business goals.

What We’re Looking For:

To thrive in this role, you should bring:

Role Requirements:

• Substantial work experience in mechanical and/or electrical engineering.
• GCSE qualifications (A-C) and/or A Levels or an Apprenticeship qualification/HNC.
• 18th Edition would be advantageous
• A current and valid CSCS card or industry-recognized equivalent.
• Solid knowledge of fire and HVAC products.
• A valid clean driving license is essential.
• Exceptional customer service and communication skills.
• Ability to complete reports and paperwork accurately and legibly.
• Capacity to work independently and with minimal supervision in the field.
• High levels of self-motivation, with a commitment to delivering quality and efficiency.
• A proactive and flexible approach.
• Proficiency with Microsoft Office and basic PC applications.
• Solid understanding of engineering principles and technical processes, particularly within relevant industries such as manufacturing, construction, or mechanical services.

Skills:

• Strong interpersonal skills and the ability to work in a team, managing relationships with key stakeholders including customers.
• Excellent communication skills with the ability to engage authentically in all situations.
• Proven organisational and multitasking abilities.
• Ability to simplify complex issues, conduct root cause analysis and offer clear, actionable solutions.
• Knowledge of fire safety regulations and compliance standards.
• Detail-oriented, proactive and able to perform well under pressure.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we’ll build tomorrow’s solutions today.