Field Service Engineer - Diagnostic Solutions (Genomics and Pathology) - Southern UK

Agilent; Eastleigh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading laboratory technology firm seeks a Field Service Engineer to provide on-site installation and customer support for diagnostic solutions in Southern UK. This role combines remote work with significant travel. Candidates should have a degree in a relevant field and experience in customer-facing technical support. A valid driving license and proficiency in English are required. The position offers a permanent contract and comprehensive benefits including a company car and health care.

Benefits

Company car

Outstanding company culture

Career development opportunities

Private health care

Qualifications

• Experience in customer facing and technical support position for diagnostic solutions.
• Proficiency in English is required.
• A valid driving license is necessary.

Responsibilities

• Respond to customer needs with timely repair and maintenance.
• Schedule customer service efficiently.
• Maintain Agilent's customer service reputation according to policies.

Skills

Customer facing skills

Technical support

Communication skills

Proactive and outgoing

Computer literacy

Education

University degree in Life Science or Technical field

Job description

Overview

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer support on our diagnostic solutions including genomic (NGS, scanners, sample preparation, automation...) and pathology solutions (immunochemistry, staining products, digital pathology...).

Responsibilities

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.


• Contact customers in a timely manner and schedules service efficiently.


• Connect with manager and sales team to understand and meet customer needs and expectations.


• Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures.


• Complete administrative paperwork and computer reports promptly and accurately.


• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.


• Address customer requests for service and communicate proactively before, during and after service.

For this role, you will be working remotely combined with frequent travel to customer sites mainly in Southern UK, especially in the Hampshire (a company car will be provided).

Qualifications

• University degree in a Life Science (Biology, Biochemistry, Biotechnology...) or a Technical field (Electronics, Electrical Engineering, Informatics...)


• Experience in a customer facing and technical support position for diagnostic solutions such as genomics and/or pathology


• Computer literacy. Knowledge of IT networks, security and data would be an advantage


• Full proficiency in English


• A valid driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer

• Permanent Contract


• Outstanding company culture


• Career development opportunities


• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance


• A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support