Field Service Engineer - Colchester

Owen Daniels; Colchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A technology solutions company in the United Kingdom is looking for an experienced Field Service Engineer to provide technical customer support. The ideal candidate will have proven customer service experience and knowledge of fire alarm, access control, or CCTV systems. This permanent position offers a salary range of £28,000 - £32,000 with additional benefits including a company car and overtime pay.

Benefits

Company Car & Travel Time Paid

Overtime Available & Call Out Pay

25 days holiday plus bank holidays

Pension scheme & Death benefit scheme

Bonus scheme & Long service awards

Qualifications

• Proven customer service experience.
• Experience in a field-based role.

Responsibilities

• Provide market leading customer service and technical support.
• Support the corrective actions process for customer issues.
• Promote additional services and products.
• Work with the Regional Lead Engineer to improve customer satisfaction.

Skills

Proven customer service experience

Experience with fire alarm systems

Experience with access control systems

Experience with CCTV systems

Full UK Driver's License

Job description

Overview

Do you have experience working as a Field Service Engineer? Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues & complaints.

Position: Field Service Engineer
Type: Permanent
Salary: £28,000 - £32,000 (OTE £35,000 - £45,000)
Working hours: Monday - Thursday 08:30-16:30, Friday 08:00-16:00
Location: West Birmingham

Responsibilities

• Provide market leading customer service and technical support to all of our customers.
• Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.
• Support the focussed returns process, providing timely products/parts back to help identify product failures and allow modifications to be completed.
• Actively promote our additional services and products.
• Seek opportunities to reduce service costs by ensuring: reduction in parts usage, maintaining correct van stock profile, focus on high first-time fix rate, minimising the need for return visits, and reducing downtime to improve efficiencies.
• Provide support for complaint escalations.
• Attend product update meetings and refresher training.
• Work with the Regional Lead Engineer to improve customer satisfaction and service efficiency.

Essential Experience / Skills / Qualifications

• Proven customer service experience.
• Fire alarm, access control or CCTV systems.
• Experience in a field-based role (Full UK Driver's License).

Company Benefits

• Company Car & Travel Time Paid.
• Overtime Available & Call Out Pay (1 in 6).
• 25 days holiday plus bank holidays.
• Pension scheme & Death benefit scheme 2 x annual salary.
• Bonus scheme & Long service awards for 10, 20 & 25 years (£50, £150 & £500).

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