Field Service Engineer

Cardiff and Vale University Health Board; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health service provider in the United Kingdom is seeking a Field Service Engineer responsible for repairing and adjusting wheelchairs, with two full-time positions available. The role includes conducting home visits across South Wales and participating in an out-of-hours emergency repair service. Ideal candidates will hold an NVQ Level 3 qualification, have technical experience with wheelchairs, and possess a clean driving license. Strong communication skills are necessary; Welsh proficiency is desirable.

Benefits

Provided vehicle for community work

Qualifications

• Experience working with wheelchairs in a technical capacity is desirable.
• Clean driving licence covering South Wales.
• Patient-focused, ensuring the best service is provided to service users.
• Flexible and committed to the role.

Responsibilities

• Repair and adjust wheelchairs, including fitting of components.
• Conduct home visits across South Wales.
• Participate in out-of-hours emergency repair service.
• Assess and diagnose faults in posture and mobility equipment.

Skills

Technical knowledge of engineering tools

Ability to troubleshoot and repair mobility equipment

Good communication skills in English

Self-motivated

Organised and a team player

Education

NVQ Level 3 or equivalent technical qualification

Job description

Job Summary

Field Service Engineer – responsible for repairing and adjusting wheelchairs, providing on‑call emergency service and supporting clinical & technical teams across South Wales. Two full‑time positions based at ALAS Posture & Mobility Service, Treforest Industrial Estate.

Key Responsibilities

• Repair and adjust wheelchairs, including fitting of components.
• Conduct home visits across South Wales – full driving licence required, knowledge of lone worker safety.
• Carry out administrative tasks: loading/unloading equipment, checking equipment prior to fittings, monitoring van stock.
• Participate in out‑of‑hours emergency repair service.
• Assess and diagnose faults in posture and mobility equipment and undertake repairs in the community to ensure safety and functionality.
• Perform basic programming/diagnostics of powered wheelchairs.
• Demonstrate and adjust wheelchair and accessories with patient, under clinical guidance.
• Fit special accessories at clinic or patient’s residence within specified range.
• Maintain flexibility with time management for on‑call out‑of‑hours service.

Qualifications & Experience

• NVQ Level 3 or equivalent technical qualification is essential.
• Experience working with wheelchairs in a technical capacity is desirable.
• Technical knowledge of engineering tools, ability to troubleshoot and repair mobility equipment.
• Clean driving licence covering South Wales.
• Self‑motivated, organised and a team player.
• Patient‑focused, ensuring the best service is provided to service users.
• Flexible and committed to the role.
• Good communication skills in English; Welsh proficiency desirable.

Working Conditions

Full‑time posts, Monday‑Friday, with out‑of‑hours on‑call duties. Provided vehicle for community work.

Equal Opportunities

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

Sponsorship

To work in the UK, candidates who are not UK or RoI nationals require sponsorship for a Health and Care or Skilled Worker visa. Non‑UK/RoI candidates should self‑assess eligibility for a Certificate of Sponsorship.