Field Service Engineer

Shorterm Group; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading infrastructure services provider in the United Kingdom is looking for a Field Service Engineer to perform maintenance and repairs on client assets. The role requires a proactive attitude, good understanding of electrical and mechanical systems, and excellent customer service skills. Candidates must have at least two years of engineering experience, preferably in rail, and be willing to stay overnight when necessary. This position offers a dynamic work environment with responsibilities including scheduled maintenance, client interaction, and mentoring junior staff.

Qualifications

• Experience in rail preferred or equivalent.
• Competent in the correct use of tools and equipment.
• Basic IT skills for reporting and communication.

Responsibilities

• Conduct scheduled maintenance and reactive repairs on client assets.
• Act as the first point of contact with clients during site visits.
• Lead and mentor junior staff and assist in training.

Skills

Electrical systems understanding

Mechanical systems understanding

Proactive work approach

Supervisory capabilities

Education

Minimum of 2 years' engineering experience

Valid PTS certificate

Tools

Personal protective equipment (PPE)

Job description

Overview

The Field Service Engineer is responsible for performing maintenance and repairs on client assets within depots, including rail-related systems and equipment. The role involves proactive and reactive work, adherence to safety protocols, and providing excellent customer service on-site.

Responsibilities

• Conduct scheduled maintenance and reactive repairs on client assets.


• Follow instructions from the Manager or Operations Supervisor for work tasks.


• Ensure all work complies with company policies, safety standards, and site procedures.


• Complete job sheets, PPM forms, and site reports daily, ensuring they are signed by the client and submitted within the working day.


• Act as the first point of contact with clients during site visits.


• Book on and off-site according to client procedures.


• Wear appropriate PPE at all times during duty.


• Maintain and report on the condition of company vehicles and equipment.


• Report accidents, incidents, or hazards immediately to supervisors.


• Maintain a functional mobile phone and ensure communication is effective.


• Work additional hours in emergency situations, following risk assessments.


• Attend engineering and safety meetings as required.


• Lead and mentor junior staff and assist in training.


• Be "on-call" as per the rota.


• Stay overnight when necessary, with accommodation arranged as per business needs.

Qualifications & Competencies

• Minimum of 2 years' engineering experience, rail experience preferred or equivalent.


• Good understanding of electrical and mechanical systems.


• Valid PTS (Personal Track Safety) certificate within three months of employment.


• Knowledge of CWM, CET, fueling systems, and depot equipment.


• Competent in the correct use of tools, equipment, and PPE.


• Basic IT skills for reporting and communication.


• Practical engineering skills with supervisory or leadership capabilities.


• Ability to follow method statements, risk assessments, and emergency procedures.


• Proactive approach to work practices and safety.

Additional Requirements

• Possession of the appropriate tools and equipment.


• Ability to work efficiently and economically alongside colleagues.


• Maintain a professional standard in PPE and vehicle condition.


• Ability to sign off work sheets and assist with training junior engineers.


• Willingness to stay overnight as required by the business.

For more information about this role and how to apply please contact Bradley Bayliss on (phone number removed) or alternatively email your application to (url removed)