Field Service Engineer

Briggs Equipment Ltd; Truro; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading equipment service provider in the UK seeks a skilled professional for a technical role focused on onsite assessments and maintenance of equipment. The candidate should possess relevant technical qualifications and prior experience in a similar role. Responsibilities include identifying breakdown causes, ensuring safety standards, and managing customer expectations. Additional benefits include a competitive salary, overtime pay, and a contributory pension scheme.

Benefits

Overtime payable at x1.5 Monday - Saturday

Vehicle available for private use

Future development and career opportunities

Contributory pension scheme

Profitshare bonus based on business performance

Paycare and eyecare health scheme

High street discounts

Qualifications

• Relevant technical qualification.
• Previous experience within a similar role.
• Good understanding of hydraulic, mechanical and electrical principles.

Responsibilities

• Assess customer work priorities and ensure safe practices.
• Liaise with controller and customer on expected work.
• Identify root causes of breakdowns and obtain necessary parts.
• Ensure compliance with engineering standards.
• Carry out inspections on equipment before return.
• Communicate further work required to the customer.
• Complete all job documentation accurately.

Skills

Hydraulic principles

Mechanical principles

Electrical principles

Independence

Workload management

Customer needs understanding

Education

Relevant technical qualification

Job description

Responsibilities

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team.
• Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximize potential revenue for equipment that has been damaged.
• Completing all related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

Qualifications

• Relevant technical qualification.
• Previous experience within a similar role.
• Good understanding of hydraulic, mechanical and electrical principals.
• The ability to work independently and under pressure.
• The ability to manage and prioritise workload.
• Understanding customer needs.

Adjustments

• If you require any reasonable adjustments to assist you in the interview process, please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.

Benefits

• The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.
• A base salary is based on a 40 hour working week.
• Overtime is payable at x1.5 Monday - Saturday and x2 on Sunday.
• Vehicle is available for private use if desired (tax to be paid).
• Future development and career opportunities.
• Contributory pension scheme with employer contributions up to 6%.
• Profitshare bonus based on business performance.
• Paycare and eyecare health scheme.
• High street discounts.