Field Operations Manager

Serco Limited; East Midlands; On-site; GBP 42,000; Full time

Job summary

A leading service provider is seeking a Field Operations Manager in the East Midlands. The role entails managing compliance within the asylum accommodation portfolio while supporting maintenance operatives and housing officers. Ideal candidates will possess proven people management skills and the ability to analyze data effectively. This position provides an opportunity to make a real impact on service delivery for vulnerable individuals within a diverse and inclusive work environment. Compensation includes a salary of £42,000 per annum along with a company car and various benefits.

Benefits

Pension – up to 6%

Employee Assistance Programme

Serco benefits portal with discounts

Qualifications

• Proven people management skills.
• Ability to analyze data and produce accurate reports.
• Background in managing maintenance operatives.

Responsibilities

• Ensure compliance with the AASC contract and company policies.
• Maintain properties in accordance with contract standards.
• Deliver service user support in accordance with the contract.

Skills

People management skills

Data analysis

Budgets management

Key performance indicators

Job description

Serco Limited

Field Operations Manager – Covering West Midlands (Permanent, Full Time)

£42,000 per annum + Company Car

Job Summary

We're recruiting for a Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). You will provide clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance services and service user support services. You will report to the Head of Field Operations for all property maintenance services and any service user support services within the respective region, provide leadership and strategic direction to the Housing Officers and Maintenance Operatives, and work with other Management Team members to deliver outstanding and effective service.

Key Responsibilities

• Ensure compliance with the AASC contract, company policies, processes and procedures for your area of responsibility through staff management and liaison with other business teams, landlords, sub‑contractors, external agencies and partners.
• Maintain all properties within your portfolio as safe, habitable, fit for purpose and fully equipped in accordance with contract standards—both national and local—and ensure regulatory and legislative requirements are met.
• Deliver all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within your portfolio in accordance with the contract, ensuring all service users comply with the conditions of their support provision.

Requirements

First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate, timely reports. A background in managing multi‑skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets would also be beneficial.

Why Serco

A place you can make an impact – With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touches people’s lives.

A place you can count on – Our diverse UK‑wide operations offer unrivalled opportunities to learn and develop, allowing you to broaden your experience and apply your skills in new ways.

A place for you – We are a motivated team who will encourage you and help you to succeed, providing the resources you need to do your job in a diverse and supportive environment.

Benefits

• Pension – up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the Immigration sector
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture