Field Engineer

AFL; Milton Keynes; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled technical consultant to drive innovative solutions in hyperscale data centers. This role involves collaborating with customers to tailor solutions, providing expert training, and ensuring seamless integration of products into existing infrastructures. With a focus on customer satisfaction and performance optimization, you'll leverage your technical expertise to troubleshoot complex networks and enhance operational efficiency. Join a forward-thinking company that prioritizes sustainability and customer engagement while making a tangible impact in the rapidly evolving world of fiber optic technology.

Qualifications

• 3+ years of experience in field engineering or technical consulting.
• Strong technical knowledge of hyperscale data center architecture.

Responsibilities

• Collaborate with customers to design and implement customized solutions.
• Provide on-site and remote technical support for hyperscale customers.

Skills

Field Engineering

Technical Support

Cloud Computing

Troubleshooting

Communication Skills

Education

Certified Network Cable Installer (CNCI)

Certified Data Centre Design/Professional (CDCD/P)

Registered Communications Distribution Designer (RCDD)

Tools

LSPM

OTDR

Job description

Founded in 1984, AFL is an industry-recognized global leader in optical fiber network infrastructure. Our customer-first, high-speed fiber network solutions serve various markets – including energy, enterprise, and hyperscale – across 130+ countries. Products and services include single- and multi-mode optical fiber cable, test and inspection equipment, and our award-winning Data Center Interconnect solution, enabling centralized resource management for enhanced performance across multiple data center facilities.

Our recent European expansion brings end-to-end, sustainable optical fiber solutions closer to our valued EMEA customers, prioritizing customer satisfaction while lowering emissions in line with our Environment, Social, and Governance (ESG) strategy.

AFL is headquartered in Spartanburg, South Carolina, United States, with facilities in multiple global locations, including the UK, Canada, India, China, Mexico, and Australia. AFL is a subsidiary of Fujikura Ltd.

Solution Design & Integration

• Collaborate with hyperscale customers to design and implement customized solutions based on product capabilities and customer requirements.
• Guide customers through the integration of our products into their existing infrastructure, ensuring compatibility with their unique configurations.
• Provide technical expertise on how to scale products to meet the demands of large, distributed systems and cloud environments.

Product Demonstration & Testing

• Lead product demonstrations and proof-of-concept (POC) testing to showcase the value of our solutions in large-scale, high-performance environments.
• Conduct system validation and performance testing in collaboration with customers and product development teams to ensure that solutions meet expected operational benchmarks.

Training & Technical Enablement

• Provide in-depth training to customer teams, empowering them to optimize product use and performance in their hyperscale environments.
• Create and deliver technical content such as training materials, application notes, and troubleshooting guides to help customers achieve maximum value from the products.

Hyperscale Customer Support & Troubleshooting

• Provide on-site and remote technical support for hyperscale customers, addressing system and application-level issues, focusing on scalability, performance, and reliability.
• Diagnose, troubleshoot, and resolve complex technical issues within large-scale environments, ensuring minimal downtime and maximum performance.
• Act as a key technical point of contact for customers, offering expert advice on best practices for deploying and optimizing our solutions in hyperscale environments.

Customer Feedback & Continuous Improvement:

• Collect and analyze feedback from customers to relay valuable insights to product management, R&D, and engineering teams for continuous product enhancement.
• Participate in post-deployment reviews to ensure customer satisfaction and identify opportunities for further optimization or product development

Knowledge and experience:

• 3+ years of experience in field engineering, application support, or technical consulting, specifically within hyperscale data centers, cloud computing, or large-scale infrastructure environments.
• Certified Network Cable Installer (CNCI), Certified Data Centre Design/Professional (CDCD/P) or Registered Communications Distribution Designer (RCDD) are a plus
• Strong technical knowledge of hyperscale data center, Co-Location and Enterprise Data center architecture.
• Experience with deployment, integration, and optimization of hardware solutions in large-scale environments.
• Expertise in troubleshooting complex networks within data center environments.
• Excellent communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Ability to work independently, manage multiple customer projects simultaneously, and meet deadlines.
• Experience of working in geographically distributed global teams
• Proficient use of specialized tools for splicing, testing and troubleshooting fibre optic cables (both via LSPM and OTDR) to meet high-performance standards.