Field Collections Agent

Encore Capital Group; Stirling; On-site; GBP 27,000 - 36,000; Full time

Job summary

A leading financial services firm is seeking a Field Collections Agent to meet customers at their homes and assist them with financial solutions. The role offers flexibility with a 40-hour work week and the potential for uncapped monthly bonuses. Candidates should hold a full UK driving licence and be comfortable working independently outdoors.

Benefits

31 days holiday

Referral Bonus Scheme

Comprehensive 5-week induction programme

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme

Qualifications

• Hold a full UK driving licence and have access to a vehicle.
• Tech-savvy and comfortable working independently.
• Clear criminal record with no CCJs, IVAs, or bankruptcies in the last 6 years.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients.
• Educate customers about the potential consequences of non-payment.

Skills

Full UK driving licence

Independent working

Interpersonal skills

Technical proficiency

Job description

Field Collections Agent

Start date 12th January 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Stirling)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am-1pm
• 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm-8pm Monday and Saturday 9am-1pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD