Field Collections Agent

Encore Capital Group; Remote; GBP 27,000 - 36,000; Full time

Job summary

A financial services company seeks a Field Collections Agent in Rhyl. This full-time role involves visiting customers to help resolve financial issues, offering solutions and guidance. Successful candidates will have a full UK driving license, work independently, and possess good customer service skills. The position offers flexible hours, a car allowance, and potential earnings of up to £35,765 per year, including bonuses. The work requires a clear criminal record and the ability to use tech comfortably.

Benefits

31 days holiday

Fuel card for business use

Referral Bonus Scheme

Ongoing training and professional development

Qualifications

• Full UK driving license and access to a vehicle.
• Clear criminal record with no CCJs, IVAs, or bankruptcies in the last 6 years.

Responsibilities

• Visit customers to resolve outstanding arrears.
• Educate customers about consequences of non-payment.
• Use an Orbit-supplied iPad for account updates.

Skills

Customer service skills

Independent working

Tech-savvy

Job description

Field Collections Agent

**Start date 16th February 2026**

Location: Within a 90-minute travel radius of your home (applicants must reside within Rhyll)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including prime hours) No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am-1pm
• 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday and Saturday 9am-1pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD