Field Application Engineer, UK

OPAL-RT TECHNOLOGIES; City of Edinburgh; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading technology firm is seeking an Application Engineer to manage customer technical support for their systems, focusing on delivery, training, and pre-sales support. This hybrid role involves significant customer interaction and requires a background in electrical engineering, along with knowledge in modeling tools such as MATLAB/Simulink. The ideal candidate will be client-focused, capable of maintaining quality service and relationships, and must be fluent in English. Regular international travel may be required.

Benefits

Flexible schedule

Telecommuting options

Collaborative work environment

Qualifications

• Fluency in English is a must.
• Ideally significant experience in modeling complex systems such as electrical conversion and drives.
• Beginners are accepted depending on the profile.

Responsibilities

• Manage customer technical support and projects.
• Commission systems and provide training remotely.
• Assist in pre-sales support and product demonstrations.

Skills

Rigorous attention to detail

Client relationship management

Modeling Tools: MATLAB/Simulink

Training and commissioning skills

Education

Diploma in Electrical Engineering

Job description

OPAL-RT Technologies is looking for an Application Engineer.

This position is hybrid or remote (anywhere in the UK).

OPAL-RT is a leader in real-time simulation, rapid control prototyping (RCP) and hardware-in-the-loop (HIL) testing for the design, testing and optimization of control and protection systems used in power grids, power electronics and electrical drives. Our solutions are aimed at various industries such as the energy industry, automotive, railways, and aeronautics, but also at R&D centers and universities. Several multinationals use OPAL-RT SYSTEMS: EDF, EADS, DCNS, ABB, GE ENERGY, RENAULT, TOYOTA, GENERAL ELECTRIC, SNCF, CEA, CERN, NASA, etc.

Surpassing and stimulating challenges:

Mission

As part of the development of OPAL-RT Europe's activities, and under the supervision of the Technical Team Leader, the Application Engineer is responsible for the technical support provided both to OPAL-RT Europe's customers and to the internal teams.

Key Responsibilities

1. Management of customer technical support and customer projects:
   • Live processing of support tickets opened by customers.
   • If necessary, request level 2 or 3 support and follow-up of the file with the R&D department at the head office in Montreal.
   • Follow-up of current projects in collaboration with the technical director.
   • Participation in the purchase of equipment.
   • Definition and execution of tests before delivery.
   • Logistics follow-up of deliveries.
2. Training & Commissioning:
   • Commission our systems at customer sites and provide user training either on-site or remotely.
   • On-site or remote user training.
3. Pre-sales support:
   • Implementation of hardware and software demonstrators.
   • Product demonstrations at events (trade fairs, seminars).
   • Carrying out feasibility studies for prospects.
   • Participation in the technical pitch to prospects.
   • Supporting sales managers in the field.

The candidate must be very rigorous and attentive to the client. He/she will be responsible for providing quality technical service and maintaining good relations with both clients and team members.

Regular international travel (duration of 2 to 5 days between 1 to 2 times per month) is to be expected throughout the duration of the mission.

Requirements

• Education: Diploma in the fields of electrical engineering.
• Experience: Ideally significant experience in modeling complex systems such as electrical conversion and drives, mechatronic systems, control/command. Beginners accepted, depending on the profile.
• Languages: fluent in English.
• Job Competencies: Modeling Tools: MATLAB/Simulink.

A career at OPAL-RT will be right for you if:

• You are looking for stimulating challenges that will push you to constantly surpass yourself.
• You dream of a family, professional, collaborative and friendly atmosphere.
• You need a flexible schedule and access to telecommuting in order to reconcile your private and professional life.
• You want to perfect your knowledge and know-how by rubbing shoulders with researchers, innovators, scientists who all have one thing in common: Passion.
• You have chosen to be an important collaborator for the technological advancement of a multitude of industries.
• You want to be seen for your ideas, creativity and talents.
• You know your value and are looking for a competitive total reward.
• You don't want a job, you want a career!