Female Crisis House Team Leader

Missing Link; Swindon; On-site; GBP 29,000 - 31,000; Full time

Job summary

A housing and support services provider in Swindon is looking for a Female Crisis House Team Leader to deliver trauma-informed support and coordinate care for women facing mental health challenges. This full-time role offers a competitive salary and various benefits including up to 30 days annual leave and excellent training opportunities. Candidates should have a strong understanding of mental health needs and a passion for helping others.

Benefits

Up to 30 days annual leave

Employer pension contribution

Health and Wellbeing programme

Cycle to Work Scheme

Qualifications

• Experience developing support plans and risk assessments.
• Full driving licence and access to transport.

Responsibilities

• Deliver trauma-informed, person-centred support.
• Coordinate referrals, assessments, and care planning.
• Support staff development and supervision.

Skills

Managing difficult conversations

Cultural diversity understanding

Understanding mental health needs

Experience liaising with professionals

Education

NVQ Level 3 in Health and Social Care

Job description

Overview

We have a rewarding opportunity for a Female Crisis House Team Leader to join our team across Bath & North East Somerset and Swindon & Wiltshire (BSW), based in North Wiltshire and Swindon. This is a full-time, permanent role, 37.5 hours per week across rotating shifts Monday to Sunday, including days, evenings and sleep-ins to meet the service needs. The role offers a competitive starting salary of £29,289 per annum, rising to £30,927 per annum after successful completion of a 6-month probation, plus £70 per sleep-in (the expectation is 1 sleep-in per week) and benefits.

Established in 1983, Bristol MISSING LINK is a leading provider of Housing and Support Services to women with mental health and housing-related support needs in Bristol. Missing Link is the parent organisation to NEXT LINK domestic abuse services and SAFE LINK sexual violence services.

In Return For Joining Us

• Up to 30 days annual leave (depending on length of service)
• 3 extra holidays including International Women's Day
• Excellent development and training opportunities
• Employer pension contribution (minimum 5% of your gross salary)
• Mindful Employer Plus Scheme
• Cycle to Work Scheme
• Long Service Awards
• Health and Wellbeing programme

About The Role

We are looking to recruit a Female* Team Leader at our Mental Health Service in North Wiltshire and Swindon. You will work as part of the new Mental Health Framework that sits alongside and complements those provided by primary and secondary care, as a key partner within the Mental Health and Wellbeing Partnership (a collaboration of voluntary organisations including Alabarè, Second Step and Nilaari). Make a difference to someone7s life with a fulfilling role at Missing Link.

Key duties and responsibilities of our Crisis House Team Leader:

• Deliver trauma-informed, person-centred support that promotes recovery and independence.
• Coordinate referrals, assessments, and care planning with Guests and professionals.
• Maintain accurate records and ensure compliance with safeguarding and health & safety standards.
• Support staff development, rota planning, and supervision.
• Contribute to service audits, risk assessments, and continuous improvement.
• Build collaborative relationships with external partners and represent the service as needed.
• Deputise for the Service Manager and promote a positive team culture.

Note: This is not an exhaustive list of duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Crisis House Team Leader

• Have a passion to make a real difference to how services are delivered and outcomes for those using services
• Believe that recovery is a reality and hold hope for women
• Skilled in managing difficult conversations with the ability to hold boundaries
• An understanding of cultural diversity
• Strong understanding of the needs of people with mental health problems
• Understanding living with and managing mental health issues or supporting someone in emotional distress, including barriers to meaningful living
• Understanding of when and where to signpost is essential
• Experience of developing and implementing support plans and risk assessments
• Experience of liaising with a range of professionals and agencies
• NVQ Level 3 in Health and Social Care or willingness to work toward this
• A full driving licence (to include business use) and access to transport

If you are motivated, resourceful and passionate about Mental Health, please apply now to join us as our Female Crisis House Team Leader and contribute to the valuable work Missing Link and its wider services, delivering hope and support to Women in a Mental Health Crisis.

How To Apply

Please download the application pack from our website and complete the application form. Please submit your application by 9am on Friday 19th September 2025. Interviews will be held the week commencing 22nd September 2025.

MISSING LINK is committed to safeguarding and promoting the welfare of children, young people and adults at risk of abuse, and expects all staff and volunteers to share this commitment. Missing Link is committed to Equal Opportunities. This post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement).