Family Services Manager

Off The Record; England; On-site; Part time

Job summary

A charitable organization in Leigh Park, Hampshire seeks a Family Services Manager to lead impactful services for young people and families. This is a part-time, permanent position offering £16.48–£17.91 per hour. You will oversee a dedicated team, ensuring quality service delivery and compliance with standards. Ideal candidates will have leadership experience in family services, a strong safeguarding background, and excellent organizational skills. Join us in making a meaningful difference in our community.

Qualifications

• Experience managing or leading teams within young people's or family services.
• Strong understanding of issues affecting children, young people, and families.
• Experience monitoring, evaluating, and reporting on service performance.

Responsibilities

• Leading and managing the Family Services Team.
• Overseeing the delivery, monitoring, and evaluation of services.
• Producing high-quality reports for stakeholders.

Skills

Team leadership

Strong safeguarding knowledge

Excellent communication skills

IT skills (Microsoft 365 & Excel)

Relationship-building

Education

Level 3 qualification in a relevant field

Job description

Family Services Manager

We are looking for a motivated, capable, and adaptable Family Services Manager to join our team and lead two established services that make a life‑changing impact for young people and families in our community.

This is an exciting opportunity to play a key role at a pivotal time in the charity’s development, as we approach our 50th year of service delivery.

Position

Family Services Manager

Location

Leigh Park, Hampshire

Salary

£16.48–£17.91 per hour (FTE £31,707–£34,450, depending on experience)

Hours

Part time, 32 hours per week (negotiable)

Contract

Permanent

Closing Date : Sunday 4th January 2026 at 11.59pm

Please note: the advert may close early if sufficient applications are received.

About the Role

In this varied and rewarding role, you will provide strong and supportive leadership to staff, volunteers and sessional workers, ensuring the delivery of high‑quality services.

You will also contribute directly to service delivery, making a meaningful difference to the lives of children, young people and families.

Key Responsibilities Include

• Leading and managing the Family Services Team, providing 1 : 1s, supervision and team meetings
• Coordinating recruitment, staff wellbeing and absence management
• Overseeing the delivery, monitoring and evaluation of group work and Young Carers services
• Developing quarterly plans and contributing to new programme development
• Ensuring compliance with safeguarding, health & safety and organisational policies
• Producing high‑quality reports for internal and external stakeholders
• Handling feedback, complaints and safeguarding concerns appropriately
• Representing the charity at local networks and forums
• Supporting service delivery when required

About You

You’ll be passionate about empowering young people and families, with a positive approach and the ability to lead a committed team.

You will bring

• Experience managing or leading teams within young people’s or family services
• Experience delivering programmes or activities within these settings
• Strong safeguarding knowledge and experience
• Understanding of the issues affecting children, young people and families
• Experience monitoring, evaluating and reporting on service performance
• Excellent communication, organisational and relationship‑building skills
• Confident IT skills, including Microsoft 365 and Excel
• Flexibility to work occasional evenings and travel within Southeast Hampshire

Desirable

• Level 3 qualification in a relevant field
• Experience in the voluntary sector
• Knowledge of the local statutory / voluntary landscape
• Experience creating training programmes
• Familiarity with in‑house databases

About Us

This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community.

We are an equal opportunities employer and welcome applications from all sections of the community.

Other roles you may have experience of include : Family Services Coordinator, Children & Young People’s Services Manager, Family Support Manager, Youth Work Manager, Wellbeing Services Team Lead.

This role is being advertised by NFP People on behalf of the organisation.